Callminer

APRIL 19, 2021

In AI research, we focus a lot of energy on the concept of a category. This blog breaks down what a category is and how we are researching it.

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AI 182

Steven Van Belleghem

APRIL 19, 2021

At CTRIP, the largest online travel platform in China, 95% of traveler inquiries are answered within 20 seconds. Also, according to Ctrip, all of its customer service representatives are in-house travel specialists, rather than outsourcing call center operations to a 3rd party. They take customer service very seriously. A massive accident occurred on the M25 in Thurrock, England, stranding hundreds of motorists, and forcing people to sleep in their cars overnight.

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Customer Experience Sales Business Services Customer Service 104

Zendesk

APRIL 19, 2021

Companies have put customer service at the top of their priority lists for 2021, and with good reason. 77% of customers say they’re more loyal to businesses that offer top-notch service. But what does great customer service look like these days? Have customer expectations changed? Customer service trends 2021: Meeting changing customer expectations.

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Customer Service Start-ups Customer Expectations Social Media 76

The DiJulius Group

APRIL 19, 2021

Creating a Customer Service Revolution What does it take to create a world-class customer experience? Whether you are a CEO, leader, mid-level manager, frontline employee, or just a person with a dream, hopefully, you have an understanding that success starts with having a vision of what could be and that the true purpose of a. Read Full Article. The post Creating a Customer Service Revolution appeared first on The DiJulius Group.

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Customer Service Customer Experience 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Qualtrics

APRIL 19, 2021

Our list of the top books for market researchers and business leaders is in! We searched high and low to find the best books on market research - check out some of our favorites and see our full list of must-read books for 2021. 1. The Disruption Mindset. By Charlene Li. Charlene Li upturns our thinking and suggests that disruption doesn’t create growth – growth creates disruption.

Innovation 29

Innovation 29

SugarCRM

APRIL 19, 2021

SugarCRM offers various tools to help automate sales, marketing, and customer service processes, leaving managers free to focus on strategic initiatives to make their companies more profitable. What makes Sugar different from other tools used to manage customer relationships is its foundation, the intelligent customer experience (CX) platform. The platform uses a custom data model that makes it easier than ever to analyze raw data and determine the best way to allocate resources, allowing busine

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Artificial Intelligence Customer Experience Machine Learning CRM 29