The DiJulius Group

JULY 26, 2021

Are you fighting “Woe is Me” syndrome? By Dave Murray Many organizations today, regardless of business model or industry, are experiencing the same struggles – customer demand is at an all-time high and staffing is a major issue. This toxic combination can leave even your best team member saying, “woe is me…we need help!” As. Read Full Article. The post How to Avoid the “Woe is Me” Employee Mentality appeared first on The DiJulius Group.

Customer Experience 145

Customer Experience 145

Aquire

JULY 26, 2021

Keeping your existing customers on board is a tough task in this competitive world. You need a mix of marketing strategies and innovative customer loyalty programs if you want to satisfy customers, increase customer engagement, and boost conversions. In recent years, customer loyalty programs have changed drastically, going digital, getting more effective, and offering unique experiences.

Customer Loyalty 98

Customer Loyalty Social Media Artificial Intelligence Innovation 98

Zonka Feedback

JULY 26, 2021

Companies that excel at delivering great customer experiences drive revenues 4% to 8% higher than that of their market, according to Bain & Company. No wonder big brands like Amazon, American Express, Indigo, and others are always talking about customer experience.

VOC 98

VOC Customer Experience 98

Aquire

JULY 26, 2021

You’re never going to be able to maximize sales if you’re trying to do it all by yourself. To compete with the big boys, you have to embrace sales automation. Sales automation is a powerful way to enhance productivity, increase sales, and improve revenue, eliminating tedious and time-consuming tasks and saving thousands of work hours. Your sales team is then freed up to place more focus on what they do best, generating leads and selling.

Sales 98

Sales Artificial Intelligence AI B2B 98

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Shep Hyken

JULY 26, 2021

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR Dive) Dissatisfied employees were more than 2.5 times more likely to say they do not provide excellent customer service and twice as likely to say they do not deliver q

Customer Service 92

Customer Service Customer Retention Contact Center AI 92

Aquire

JULY 26, 2021

Customer service agents respond to a wide range of queries – but thankfully, most questions aren’t unheard of. Agents don’t need to reinvent the wheel for every question about pricing, software set up, troubleshooting, or any other common problem. Instead, they can use customer service email templates to cut response times and provide consistent service.

Customer Service 98

Customer Service Start-ups Social Media Customer Feedback 98

MyCustomer Experience

JULY 26, 2021

TOver the last 18 months the customer service industry has been turned entirely on its head. With an increased focus on online operations, 26th Jul 2021. By Craig Farley Head of Applications Consulting.

Customer Service 83

Customer Service 83

Customer Think

JULY 26, 2021

“Homegrown martech is like homemade pizza.” That’s the kind of quip I might have likely shot back a couple of years ago if someone asked me, “Should we build our own martech software or buy a packaged app from a martech vendor?” It’s not that you can’t.

Technology 59

Technology Technology 59

Aquire

JULY 26, 2021

This post is going to spotlight 7 of the top ecommerce technology trends your business should keep an eye on in 2021 and beyond. These technological advancements have enabled ecommerce companies to meet people’s purchasing needs with ease and speed. Customers can get anything at the click of a button, all thanks to the latest available technology.

Technology 52

Technology Technology Artificial Intelligence E-commerce 52

Sprinklr

JULY 26, 2021

Feeling overwhelmed? You’re not alone. Today Neha and I tackle stress, provide some thoughts on how to manage a jam-packed schedule, and explain why multitasking isn’t really a thing. All of this, and a couple of breathing exercises to keep you on track. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group.

CXM 52

CXM 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

ProProfs

JULY 26, 2021

According to CareerBuilder.com, 58% of managers didn’t receive any formal management training. Leading and managing a workforce successfully, thus, becomes a problem for these managers. Workforce management (WFM) is among the top responsibilities of managers and HR professionals that occupy the lion’s share of their time. The larger the workforce, the bigger the need for management.

Start-ups 52

Start-ups Compliance Contact Center Gaming 52

Lightico

JULY 26, 2021

Banks and financial institutions today put tremendous focus on their processes for detecting and preventing fraud — but too often they ignore the customer impact of fraud claims. Consider what goes on in the heart and mind of a banking customer when they first suspect they may be a victim of fraud. Many if not most of us have already been there as consumers: You notice that cringe-worthy minus right next to a troubling transaction amount or withdrawal while checking your banking account summary.

Contact Center 52

Contact Center Legal Start-ups NPS 52

CX Network

JULY 26, 2021

General manager of Grammarly Business, Dorian Stone, discusses why effective communication is vital to long-term success.

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LitmusWorld

JULY 26, 2021

LitmusWorld Impact Series – DMI Finance Limited. DMI Finance Limited appeared on LitmusWorld.

Finance 52

Finance 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

CX Network

JULY 26, 2021

Discover how to transform CX communication and UX through omnichannel solutions.

Omnichannel 57

Omnichannel Retail CX 57

MyCustomer Experience

JULY 26, 2021

7When it comes to communicating change to the end-user experience, it pays to be transparent and authentic, particularly when announcing. 27th Jul 2021. By Elaine Roche Head of Customer Success.

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SugarCRM

JULY 26, 2021

We are facing a new social challenge, as aging population density steadily grows: offering them and their families appropriate care and auxiliary services. . For aged care service providers in Australia and across the world, it is an opportunity where they can invest in research, development, and innovation, to offer sustainable and high quality care services and experiences to consumers who need them. .

Omnichannel 45

Omnichannel Healthcare CRM Innovation 45

Zendesk

JULY 26, 2021

You’re a B2B sales agent trying to convince a prospect to make a purchase. The prospect asks you how similar companies have used your product. You mention several brands but can’t remember specific stats about how the product helped them improve their performance. In a situation like this, agents need internal resources and tools to seal the deal—unfortunately, this often isn’t the case.

Sales 52

Sales CRM Technology Technology 52

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Retail

Aquire

JULY 26, 2021

To stay competitive and meet rising customer expectations, businesses need to take a holistic approach to customer experience. This means treating all marketing, sales, and customer support channels as stops on one customer journey. Instead of creating a mobile experience, a website experience, and a social media experience, businesses need to consider all interactions together as part of an omnichannel experience.

Omnichannel 59

Omnichannel Social Media Engineering Sales 59

ProProfs

JULY 26, 2021

What is your understanding of employee management? How do you define it? If you think it is synonymous with training and development, unthink it. Because it is much more than learning. The process of employee management begins with selecting the right candidates. It then progresses to the stages of reward & recognition and discipline. In this sense, it is more about managing employees to continuously engage and motivate them, ensure increased performance and productivity, and achieve busines

Compliance 52

Compliance Start-ups Construction Engineering 52