Doing CX Right

SEPTEMBER 26, 2021

Listen to Madalyn Sklar, social media evangelist, explain how to enhance customer relationships, build communities, and gain competitive info. The post Leveraging Social Media For Customer Service & Competitive Insights appeared first on Doing CX Right.

Social Media 111

Social Media Customer Service Customer Relationship CX 111

CommBox

SEPTEMBER 26, 2021

Loyalty programs are one of the best marketing strategies that businesses can use to build customer’s trust while maintaining their brand value. To create a successful loyalty management platform, it is vital to focus on online and offline communications channels and create an omnichannel customer experience. . Today’s customers prefer to communicate with businesses using their communication medium.

Omnichannel 98

Omnichannel Customer Loyalty AI Customer Relationship 98

CommBox

SEPTEMBER 26, 2021

Customer communication is the backbone of every enterprise that’s on its growth path. Luckily though, technology has enabled businesses to communicate with their customers efficiently. Nowadays, there are many ways of establishing communication channels. Global businesses are using multichannel and omnichannel approaches to communicate with their customers.

Omnichannel 88

Omnichannel Start-ups Retail CRM 88