Sun.Oct 09, 2022

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3 Ways AI and ML Can Take Your Customer Experience to the Next Level 

Execs In The Know

Are artificial intelligence (AI) and machine learning (ML) buzzwords or a practical reality for your contact center? It’s one thing to grasp how powerful these technologies can be. It’s another to know where or how to start putting them to use. Here are three ways we’ve seen organizations realizing real results with an AI-powered contact center. 1. Capture customer sentiment and learn from it.

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What are the Benefits of Omnichannel Customer Service?

Comm100

As consumer shift from the traditional customer service channels of phone and email towards newer digital channels, organizations are finding that they need to be available in more places, all at once. Live chat, social media, and SMS have all become popular customer service channels, and organizations need to keep up or be left behind. Omnichannel customer service platforms are making this transition easy, as they connect every digital channel together in one place.

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World Mental Health Day: Making Mental Health and Wellbeing for All a Global Priority

Execs In The Know

Today is World Mental Health Day. Since 2013, the World Health Organization (WHO) has organized an annual, global campaign to raise awareness around the social stigma surrounding mental health. The theme of this year’s World Mental Health Day is “Make mental health and wellbeing for all a global priority.” This campaign is an opportunity to collectively play a positive part in envisioning a world in which mental health is valued, promoted, and protected.

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