Callminer

JANUARY 26, 2021

See how maintaining contact center compliance requires cooperation between CCOs, contact center agents and an entire organization.

Contact Center 334

Contact Center Compliance 334

Fonolo

JANUARY 26, 2021

Virtual queuing and automated call-backs may seem like new technology, but companies have just been holding out on you. Virtual queuing technology has a long history. 5 Amazing Reasons to Add Virtual Queuing to Your Call Center. Before there were call-backs and virtual queueing , companies just picked up the phone when you called. That was all a long time ago, and it didn’t last very long.

Technology 108

Technology Technology Legal Start-ups 108

Totango

JANUARY 26, 2021

Being proactive about churn prevention provides an antidote to customer attrition. Utilizing technology makes it one of the easiest ways to keep more customers. Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. What Is Churn Rate and How Does It Relate to Customer Retention?

Customer Retention 89

Customer Retention Customer Expectations Start-ups Sales 89

Provide Support

JANUARY 26, 2021

The post First five steps to start selling online appeared first on Provide Support Blog.

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95

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

TeamSupport

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.

B2B 64

B2B Omnichannel Sales Technology 64

The Customer Service Blog

JANUARY 26, 2021

National Savings and Investments (NS&I) have been condemned for their shoddy customer service by the Government’s Treasury Committee. Investments managed by NS&I (which includes Premium Bonds and various other savings accounts) are guaranteed by the Treasury, and help to raise money for the government. They were previously known as the Post Office Savings Bank and also National Savings.

Non-Profits 52

Non-Profits Government Customer Service Customer Retention 52

Intercom, Inc.

JANUARY 26, 2021

From run-of-the-mill password resets to sensitive customer complaints that require a more human touch, it’s easy to feel like you’re merely reacting to customer queries instead of providing strategic support. Customer support has traditionally been seen as a reactive job. At Intercom, we support our customers in troubleshooting and ultimately resolving their requests through a blend of proactive, self-serve, and human support.

Outlook 118

Outlook Engineering Customer Expectations Start-ups 118

Knowmax

JANUARY 26, 2021

How to organize customer service content using knowledge base?

Customer Service 52

Customer Service Customer Experience 52