Thu.Jan 05, 2023

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Why you need to take responsibility for your customer service

Inside Customer Service

Who is to blame for poor customer service? You can probably make a list of things that make it difficult to keep your customers happy and coming back again and again: Defective products anger customers and make service a chore. Bosses often fail to adequately communicate, train, or coach. Unfriendly policies get in the way. Yet, unless you have a giant ego , you need to take some responsibility, too.

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Measuring Customer Satisfaction: Tips and Techniques

Lumoa

Let’s face it – measuring customer satisfaction is no easy feat. It’s crucial to understand what your customers are thinking, but it can often be difficult to pin down the specifics of their opinions and experiences with your business. That’s why we’re here to help! This comprehensive guide will take you step-by-step through the essential elements of measuring customer satisfaction.

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Customer Feedback Strategies for SaaS

Zonka Feedback

SaaS is a growing industry. It experienced tremendous growth in the recent years. Since 2015, the market has grown five times in just seven years. As the market grows, several SaaS products and services also come into picture to satisfy various needs of the SaaS users. This also increases competition in the market with time. To stay ahead of the competition, you must ensure that the SaaS solutions you provide are in line with the customers’ needs and preferences.

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The Five Rules Guaranteed to Make You an Effective Leader

Beyond Philosophy

What do leadership and rabbits have to do with each other? Usually, not much. However, in the context of leading a team that needs to put the customer at the center of everything they do, I have a story that explains how they are. It turns out that a customer strategy that puts the customer at the center of everything you do requires letting your employees get comfortable outside the hutch.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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What is a Microsurvey?

Zonka Feedback

Surveys are great and a boon to businesses that rely on customer feedback. And as you know gathering customer feedback depends on your customers. Nowadays customers are fidgety and it’s getting tough to get feedback from them.

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CX expert Bill Price on creating frictionless customer experiences

Intercom

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it. Could all of this extra work, unhappy customers, and lost revenue be avoidable?

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10 Best Product Feedback Tools to look for in 2023

SurveySensum

“Did you know each year more than 30,000 new consumer products are launched and 95% of them fail” – Harvard Business School . No one wants to be in that 95% category, right? But how to avoid it? How to create a successful product that fits the market needs, resolves customer challenges, and also has a competitive edge? . A Product Feedback Tool is an answer. .

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How retailers can improve CX in 2023

MyCustomer Experience

Customer experience is a critical factor impacting a customer’s eagerness to purchase, come back to the store , or recommend you to someone. 5th Jan 2023. By HazelRaoult.

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What are some tools our supervisors can use to assist and coach our remoteagents?

DMG Consulting

Question: What are some tools our supervisors can use to assist and coach our remote agents? Answer: Contact center technology vendors offer several capabilities to help supervisors work effectively with agents, whether they are on-site or remote. Some functionality is delivered as a core (no extra cost) feature of contact center infrastructure technology, e.g., as part of a contact center as a service (CCaaS) solution or a workforce optimization/workforce engagement management (WFO/WEM) suite.

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Three real-world factors driving demand for self-service

CX Network

How self-service solutions can reduce overheads and improve customer experiences.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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SugarConnected on Tour 2022: How Our Customers Achieve User Adoption and Eliminate Siloes

SugarCRM

This year’s SugarConnected on Tour offered us the opportunity to see how some of SugarCRM’s customers use and interact with our systems and how they ensure proper adoption rates. Gayle Richardson , CRM and DPO Manager at Juniper Education, and Andrew Ord , Product Owner at Rightmove, joined us on our last SugarConnected on Tour panel to discuss all things CRM adoption and how their companies fuel growth with SugarCRM.

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