Bill Quiseng
OCTOBER 10, 2021
As a customer service professional, you have been told by your supervisor to interact with all customers as if they are the customer persona. Of course, it is easier to have one of your customer personas. A persona is the general image of customer personalities. A persona is many customers wrapped all in one. But a customer is just one individual. Unlike a customer persona, each customer is different from the other.
Customer Think
OCTOBER 10, 2021
Source: Twenty20.com For some email marketers, it’s hard to tell why people won’t engage with their emails. Sometimes it’s their content, other times it’s their list quality or lack of proper targeting. If you feel like your email marketing could use a boost, there are simple things you could start doing that make a big […].
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MattsenKumar
OCTOBER 10, 2021
In today’s competitive business markets, everyone is striving for a competitive advantage. For the same, outsourcing strategies have become the road to success. Outsourcing is a corporate strategy for “farming out” key services that are better suited for third-party providers than in-house personnel. Taking a strategic approach to outsourcing can benefit companies in a variety of ways.
Customer Think
OCTOBER 10, 2021
by Kim Campbell in Customer Experience, Customer Service Trends, Kim Campbell Few industries are quite like travel. Can you think of any other industry where anxiety is baked into the product or service? Even before the pandemic, customers found the.
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ProProfs
OCTOBER 10, 2021
Feeling bored? Have the urge to procrastinate? Want to learn something new? Want to publish amazing content? Of all the ways the internet helps us in these scenarios, online quizzes rank among the best. Not only are they a treasure trove of fun & insights, but they’re also a cathartic experience in themselves. . Especially personality quizzes that seem the most random but still let us express ourselves vicariously. .
Customer Think
OCTOBER 10, 2021
Customer experience design challenges in 2021 remind us of the overall challenges that face organizations in a year marked by changing expectations and demands. Top customer experience d.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
OCTOBER 10, 2021
Uncertainty, coupled with tough economic conditions, are driving consumers directly to brands that offer the best coupons, discounts and deals. As people adjust to new variables in their lives, they are shopping smarter and becoming increasingly price sensitive. According to recent Vericast data, a majority of consumers (60%) are looking for more coupons, discounts and […].
Customer Think
OCTOBER 10, 2021
Loyalty is one of the most overused phrases in business today. To most companies, it invariably means “customers give us all their money.” But that is not what loyalty is. So, today we’re going to talk about the five rules that will build customer loya.
Customer Think
OCTOBER 10, 2021
The world has slowly started to shift from managing the Covid crisis to a phase where it is strongly recovering from the crisis. And as it does so, it has begun to reopen the economies for its people and is welcoming them back to explore it as they did earlier. But after so much uncertainty […].
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