Callminer

APRIL 4, 2022

Customer lifetime value (CLV) is a great way to track your customers' overall perception of your brand. Read this blog learn what it is, why it's used and how to make the most of this valuable metric.

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Intercom, Inc.

APRIL 4, 2022

March was a big month at Intercom. St. Patrick’s Day celebrations returned, more and more of our teams were able to work from the office, and we hosted our first ever global virtual event, New at Intercom – bringing together our leaders and customers under one virtual roof. They shared industry trends, customer insights, and revealed some game-changing products that will transform your business.

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Gaming Customer Feedback Customer Experience 118

Conversation Agent

APRIL 4, 2022

This photograph by Helmut Newton for Pirelli, the Italian group famous for its iconic and sensual calendars, never made it to a calendar. If the project had come to completion twenty-one years ago, there would be another prize out there for icon hunters to chase — the first, and only, Pirelli calendar made in Italy by Newton. Pirelli Italia asked Newton to envision the Calendar in the spring of 1985.

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Intercom, Inc.

APRIL 4, 2022

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. But that variety also brings a challenge – when considering engineering job opportunities, how do you know what you’ll actually be doing?

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Engineering Start-ups Technology Technology 118

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Ameyo Callversations

APRIL 4, 2022

As we step towards the fast-paced digital world, the relationship between businesses and customers has changed a lot in the last few years. With time, customer expectations are getting higher; thus, companies should find new ways to interact. Besides, companies also need to enhance their processes and service proficiency. So, numerous organizations have taken a step forward to board the AI train to improve their customer service.

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Zendesk

APRIL 4, 2022

Another day with another batch of data subject privacy requests in your queue. Your to-do list was already too long, and now you’re spending more and more time managing user requests for data access and deletion. This is the reality for many customer experience (CX) teams. In 2021, Virginia and Colorado joined California with state laws, and even more are in the pipeline for 2022.

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CX Unstructured Data Customer Satisfaction Compliance 52

Lightico

APRIL 4, 2022

In today’s era where instant, digital interactions are prized, the question isn’t so much when to use eSignatures. The question is when must companies use wet signatures, instead. While the eSignature has been legally binding across almost every jurisdiction and industry for over 20 years, there are still situations where nothing but a wet signature will do.

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Real Estate Legal E-commerce Government 52

DMG Consulting

APRIL 4, 2022

The Contact Center’s AI Revolution. By Donna Fluss. View this article on the publishers website. Artificial intelligence—the term itself conjures up images from decades-old sci-fi books, television, and movies of autonomous robots that become so smart they eventually try to overthrow humanity. But as recently as five years ago, AI was not really a thing in most IT sectors, including contact center technology.

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VOZIQ

APRIL 4, 2022

Contact center agents, field service professionals, technicians, services reps—these are a few of the many roles that constitute your front line. The front line is a crucial part of your enterprise since these employees are your first line of communication with your customers. How they interact with customers and perform their jobs has a determining effect on your brand’s reputation.

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Contact Center Customer Retention Predictive Analytics Customer Acquisition 40

Shep Hyken

APRIL 4, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Service Is DEAD: Now What? by Mitche Graf. (CEOWorld Magazine) Traditional customer service (CS) in the business world is officially DEAD!

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail