Beyond Philosophy

MAY 1, 2021

This podcast is sponsored by Verint. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands.

Customer Expectations 60

Customer Expectations Predictive Analytics Management Consulting Customer Relationship 60

Doing CX Right

MAY 1, 2021

Mistakes happen as we're human. Yet, how employees respond can make or break brand reputation. Learn customer service lessons from incredible story. The post How Great Customer Service Can Turn Anger Into Happiness appeared first on Doing CX Right.

Customer Service 59

Customer Service CX Hospitality Hospitality 59

C3Centricity

MAY 1, 2021

Denyse Drummond-Dunn · How to sell more to less: the essentials of segmentation. “Never miss an episode. Subscribe on Apple Podcasts to get new episodes as they become available.”. . Businesses often make the mistake of trying to sell to everyone. Are you guilty of this? Why is this a mistake? Well, if you try to please everyone you end up delighting no-one.

Non-Profits 55

Non-Profits Start-ups Retail Customer Loyalty 55

Doing CX Right

MAY 1, 2021

Mistakes happen as we're human. Yet, how employees respond can make or break brand reputation. Learn customer service lessons from incredible story. The post How Great Customer Service Can Turn Anger Into Happiness appeared first on Doing CX Right.

Customer Service 52

Customer Service CX Hospitality Hospitality 52

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Neosperience

MAY 1, 2021

The full-length title of this article should be 10 ways the Internet and the smartphone have changed the way we live – as humans and customers – and how businesses must evolve to improve their customer experience and survive the digital transformation. We all recognize mobile technology as the real game-changer in the creation of the world as we experience it today.

Retail 98

Retail Healthcare Technology Technology 98