Thu.Jan 09, 2025

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How AI is transforming contact center operations

Callminer

Contact centers are increasingly adopting AI-driven tools to assist with everything from data mining to gaining detailed CX insights. Read about how the technology is transforming operations here.

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Building AI-Based Products That Drive Customer Self-Service

Win the Customer

In today’s fast-paced digital world, customers expect quick and convenient solutions to their problems. This is where customer self-service comes in. By empowering customers to find answers and resolve issues independently, businesses can reduce support costs, improve customer satisfaction, and free up valuable resources for more strategic initiatives.

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How to Increase Google Reviews with Net Promoter Score (NPS)?

Zonka Feedback

Imagine this: Your product receives glowing NPS feedback, with a segment of customers rating you a 9 or 10. These are your Promotersthe most loyal and enthusiastic advocates for your brand. But heres the question: Do you stop there, or do you leverage this invaluable bucket of advocates to drive real business impact?

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CDP Lytics Bought By DXP Customerstack

Customer Experience Matrix

Almost one month to the day since ActionIQ was bought by Uniphore , another first-generation CDP has been sold to a large customer experience vendor. This time it's Lytics , founded in 2013, which announced this week that it had been purchased in December by composable CMS and digital experience platform Contentstack. Like ActionIQ, Lytics is a technically advanced product that has kept up with industry trends, making its features available as components, stressing real-time capabilities, and of

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An Introduction to AI in Customer Service

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

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185: Getting Sh*t Done

The DiJulius Group

The DiJulius Group Chief Revolution Officer John DiJulius talks with Leslie Shreve Founder and CEO Productive Day Workload Management and Productivity Expert, Creator of Taskology The Science of Getting Things Done Leslie shows executives how to increase efficiency and productivity by up to 300% in as little as 4 weeks, gain 1-2 hours back. Read Full Article The post 185: Getting Sh*t Done appeared first on The DiJulius Group.

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