Sun.Aug 21, 2022

article thumbnail

Breakthrough Approaches to Managing Customer Risk

Doing CX Right

Richard Owen, CEO at OCX Cognition and co-creator of the NPS system, and Stacy Sherman discuss how to achieve business growth and reduce customer risk BEFORE it’s too late. Listen to proven methodologies and controversial topics that get you thinking and doing CX differently. The post Breakthrough Approaches to Managing Customer Risk appeared first on Doing CX Right.

NPS 76
article thumbnail

How to put your customer first, second, third and fourth

Logicalware

Putting the customer first, in simple terms, means valuing the needs and expectations of your customer ahead of anything and everything else. But putting the customer first isn’t a strategy – it’s a culture! Organisations that put the customer first are commonly referred to as being customer-centric. They’re oriented towards serving their customers’ needs and customer satisfaction as a measure of their success as a business.

article thumbnail

Is Training Employees on Customer Service Really Necessary?

Service Quality Institute

Most organizations are reluctant to spend the time and money training their employees on customer service. In the world, most employees are young. Employee turnover averages 20-30% in most companies. The fear of training an employee and then they leave in 60 days discourages most companies from investing in the education of their employees. There are virtually no high schools, colleges, or technical schools that teach the skills of superior customer service.