Intercom, Inc.

JANUARY 11, 2022

Today, we’re excited to announce Intercom’s first virtual launch event, New at Intercom , to be held on March 23rd. . We’re witnessing a ??dramatic one-way acceleration in the transition to a primarily online business environment, and that shift is transforming how businesses engage with prospects and customers. Making the most of this opportunity requires the tools of tomorrow.

Innovation 209

Innovation Sales Customer Relationship 209

Hodusoft

JANUARY 11, 2022

2022 Checklist on How to Choose the Best Auto Dialer for Your Business. Selecting the most appropriate products and services can be a challenging task for small and large businesses, which can be accomplished only after years of hard work and concentration. Fortunately, things are a little easier in a contact center, since only a few of the software can boost productivity and maximize revenue.

Contact Center 119

Contact Center Compliance Sales Technology 119

Customer Think

JANUARY 11, 2022

What, exactly, is the job of a manager these days? With folks now working between office and home, meetings with people in different venues, one third of all adults suffering from depression, and work-life imbalance from our new work situations, our jobs as managers need an upgrade. Until now, a manager’s job was akin to […].

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Conversation Agent

JANUARY 11, 2022

Nearly 11 years ago, I outlined a framework to calculate the costs of building a proprietary community. The conceptual and operational aspects (1, 2, 4, 5, 6) still hold. Good content at number 3 is the opportunity: to differentiate, weave a good narrative, and establish a path to value. But there are some fundamental questions I had missed. Do we build a net new community, or do we invite the existing community?

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Customer Think

JANUARY 11, 2022

Here’s one of the many predictions for 2022: Digital transformation driven by the shift to hybrid and remote work will continue to accelerate. COVID-19 served as a wake-up call for companies dragging their feet on digitization. Organizations of all sizes were forced to accelerate their adoption of digital platforms in order to remain operationally efficient. […].

Technology 98

Technology Technology 98

Fonolo

JANUARY 11, 2022

What is call center management? It’s exactly as it sounds — the daily management and care of a call center and all the employees who work there. Contact center managers have an incredibly important and robust role. They pave the way for the success of their call center agents, and by extension, the rest of the business. From training and goal-setting to scheduling and supporting, a call center manager wears many different hats and must maintain a high level of flexibility in their day-to-day sch

Contact Center 81

Contact Center Start-ups Customer Satisfaction Customer Service 81

Shep Hyken

JANUARY 11, 2022

The “Now” CX Movement. Changes Customer Experience Teams Need to Make to Meet the Demands of the “Now” Customer. Shep Hyken interviews Eng Tan, author of Experience is Everything and CEO of Simplr , a company that is redefining the way brands deliver CX. They discuss what CX teams need to let go of in order to succeed in the new era of CX.

Omnichannel 61

Omnichannel NPS CX Customer Service 61

Customer Think

JANUARY 11, 2022

InSites Consulting, the global consumer insight and collaboration agency, announced the acquisition of Gongos, Inc., the US customer-centricity consultancy.

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MyCustomer Experience

JANUARY 11, 2022

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 11th Jan 2022. By Rhys Fisher Editorial Assistant.

CX 40

CX Customer Experience 40

Customer Think

JANUARY 11, 2022

Enables easy-to-use AR solution to support field services professionals across the enterprise.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

SugarCRM

JANUARY 11, 2022

Personalized marketing is a must as consumers of all types crave a more tailored buying experience. Marketers needed a strategic approach to define and target key accounts, so Account-Based Marketing (ABM) emerged and quickly became highly regarded as one of the most successful B2B marketing strategies. How does it work? Instead of throwing your message out to the universe and seeing who responds, ABM dictates that you should go after a defined list of accounts.

Artificial Intelligence 36

Artificial Intelligence Predictive Analytics B2B Customer Retention 36

1 to 1

JANUARY 11, 2022

It’s that time of year—to take stock and reflect on the last 12 months and look ahead trying to predict what 2022 will bring. But if the past couple of years have taught anything, it’s that predictions can be tricky. A year ago, still in the throes of the pandemic, many turned hopeful eyes to 2021 expecting the world—and the customer experience landscape—to largely return to “normal.

CX 26

CX Artificial Intelligence Machine Learning Contact Center 26

Lumoa

JANUARY 11, 2022

What Is an NPS Software? It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it. In simple words, NPS software is a tool, that helps businesses measure and track NPS results and get in-depth insights from customers.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

Logicalware

JANUARY 11, 2022

The Digital Hotline ( DDH ) is a free telephone service provided to residents in 44 of Denmark’s local councils. Residents can call The Digital Hotline for help and advice on a range of local government topics, from pest control to passports, moving applications and sickness benefits. These enquiries are answered by a team of 350 contact centre agents who work across the participating municipalities, from Skive in the country’s west to Aalborg in the country’s north.

Government 98

Government Start-ups Customer Service 98

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer