Heart of the Customer

APRIL 17, 2021

Heart of the Customer’s Jim Tincher sat down with Style Psychology Founder and CEO Kate Nightingale recently, to discuss the role of emotions in the customer experience. (But it’s 2021, so of course “sat down with” means “met on Zoom.”) Below is a lightly edited transcript of that conversation. You can watch the complete video […]. The post Interview: Kate Nightingale of Style Psychology appeared first on Heart of the Customer.

Customer Experience 103

Customer Experience CX 103

Beyond Philosophy

APRIL 17, 2021

New Podcast Series: The 10 Most Effective Ways to Influence Your Customer Behavior. This podcast is sponsored by Verint. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interaction

Management Consulting 78

Management Consulting Customer Relationship AI Customer Experience 78

Qualtrics

APRIL 17, 2021

Happy contact center agents mean happy customers. But investment in agents doesn’t just improve CSAT – it also cuts the cost of employee attrition, and builds a pipeline of expert talent. To keep agents engaged, team leads need to uplevel their coaching to include a wider range of data points and take a human-led approach. Customer experience is more important than ever.

Scorecard 49

Scorecard Contact Center Customer Experience Customer Feedback 49

Qualtrics

APRIL 17, 2021

Organizations that design digital workspace experiences with employees at the forefront will outpace those who simply allow for remote or hybrid work. Here’s how your organization can get ahead. The workplace of the future will create experiences that ensure that every employee – wherever they’re working – feels safe , productive, engaged , and included.

Artificial Intelligence 26

Artificial Intelligence Technology Technology Start-ups 26

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Qualtrics

APRIL 17, 2021

Organizations that design digital workspace experiences with employees at the forefront will outpace those who simply allow for remote or hybrid work. Here’s how your organization can get ahead. The workplace of the future will create experiences that ensure that every employee – wherever they’re working – feels safe , productive, engaged , and included.

Artificial Intelligence 26

Artificial Intelligence Technology Technology Start-ups 26

Qualtrics

APRIL 17, 2021

As part of our Breakthrough Builders podcast series , our Head of Brand Strategy, Jesse Purewal, chats with Andrea Robb, HR Consultant and Work Futurist, about belonging, the percentage of people who can state their personal purpose, and “the clues” approach to discovering your own passion. Listen to the complete podcast episode of Breakthrough Builders with Andrea Robb.

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