Adrian Swinscoe

OCTOBER 7, 2022

Today’s interview is with Matt Dixon, the Wall Street Journal bestselling author of three of the most important business books of the past decade: The Challenger […]. The post The problem of customer indecision and how to get over it – Interview with Matt Dixon first appeared on Adrian Swinscoe.

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Execs In The Know

OCTOBER 7, 2022

Your vendors are an extension of your brand. You entrust them with your most precious asset – your customers. So, how you manage outsourcers has a direct and lasting impact on customer loyalty and bottom-line growth. Although these relationships are critical, only 46% of executives surveyed are satisfied or very satisfied with their outsourcers’ performance. 1.

Scorecard 98

Scorecard Government Contact Center CX 98

Zonka Feedback

OCTOBER 7, 2022

Accenture reported that artificial intelligence (AI) can potentially increase corporate profitability by an average of 38% by 2035. With this statement in mind, should you implement a strategy that helps your organization to drive better revenue with AI customer experience ?

Artificial Intelligence 97

Artificial Intelligence AI Customer Experience 97

Zendesk

OCTOBER 7, 2022

To survive and thrive in a crowded landscape, software and cloud services companies need to be hyper-focused on one key metric: customer retention. To accelerate net retention, you need to be highly attuned to your customers’ needs and exceed their expectations. Zendesk makes this easier with process automation and AI-powered conversation flows, so you deliver exceptional experiences while remaining profitable.

Actionable Insights 52

Actionable Insights Customer Retention AI CX 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Hodusoft

OCTOBER 7, 2022

Get The Right Call Routing System For Your Business . Regardless of how big or small your company is, your customers expect accessibility to connect with the proper agent when required. But do the customers receive the same accessibility during the seasonal spikes of the call center? Unfortunately, most businesses fail to deliver consistent customer service levels if they do not have call routing systems.

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Contact Center Artificial Intelligence Machine Learning CRM 52

Zendesk

OCTOBER 7, 2022

Customers are engaging more with service teams—volume is up 14 percent over 2021, according to our 2022 CX Trends Report —and have higher customer service standards. This elevates the importance of the role customer service agents play in the customer experience. Yet less than 30 percent of agents report that they feel empowered to do their jobs well, and agent burnout is high because they are being asked to do more with less.

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Omnichannel Retail Customer Service CX 98