Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. You need to remain top-of-mind to ensure you stay relevant to your clients’ business and can continue to drive growth through retention and expansion. Leveraging customer success technology can help you implement the best practices that will enable you to efficiently engage and retain customers, as well as key stakeholders.

Scorecard 100

Scorecard NPS Customer Retention Start-ups 100

Conversation Agent

JULY 22, 2022

“As the body assimilates what is homogeneous to it, so will a man retain what interests him; in other words, what coincides with his system of thought or suits his ends.” Schopenhauer argued the world is a representation, Vorstellung. His work followed Kant's claim that our knowledge and experience of the world is always indirect. Everything that exists, said Schopenhauer in 1818, exists as an object in relation to a subject.

Technology 90

Technology Technology 90

MyCustomer Experience

JULY 22, 2022

COn customer-facing websites, we have all got used to a familiar presence: the brightly-coloured button the corner that says ‘Let’s chat!’. 10th Aug 2022. By Francine Johnson Customer Experience Leader.

CX 52

CX Customer Experience 52

cxservice360

JULY 22, 2022

Your customers are the lifeblood of your business. When you don’t focus on them, your business suffers. On the other hand, showing your customers that you care about them and their needs can be the difference between a loyal relationship or a nonexistent one. Read on for more on how to make the customer experience. Read more. The post Effective Touches That Make A Difference In Customer Service appeared first on CXService360 - Customer Service Articles, Stories and more.

Customer Service 52

Customer Service Customer Experience 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Zonka Feedback

JULY 22, 2022

When the term "Software-as-a-Service" first appeared, it was hard to think that software could be provided as a cloud-based service. However, there has been a new revolution over time, and we now have Solution-as-a-Service (SolaaS). The concept is so novel that many businesses are unsure what it means and how it will support business growth. However, SolaaS is here to transform how companies conduct their operations.

Business Growth 52

Business Growth 52

cxservice360

JULY 22, 2022

Sole proprietorships do not offer the same level of legal protection as other business structures. The main difference is how much of your debt, the company’s debt, and your assets are tied. Sole proprietors are personally liable for the company’s debt and the company’s assets are considered the proprietors, which can lead to issues. Sole. Read more.

Legal 52

Legal Customer Service 52

Zendesk

JULY 22, 2022

The ecommerce market has exploded over the past few years and is continuing to grow at an accelerated rate. By 2023, online retail sales are anticipated to reach $6.17 trillion. With more people doing their shopping online than ever before, ecommerce CX has become a priority for many businesses. With a highly competitive landscape of as many as 12 million ecommerce companies, delivering easy and convenient customer experiences is more than a differentiator—it is a necessity for brand success.

AI 98

AI Artificial Intelligence Omnichannel Machine Learning 98

Shep Hyken

JULY 22, 2022

This week we feature an article by Andrian Valeanu, Founder & Editor-in-chief of Design Modo , a company that helps brands create websites and email newsletters so they can focus on running their business. He shares how a website’s status page can help keep customers informed and improve their overall experience with a brand. Did you know that the average manufacturer experiences more than 15 hours of downtime per week, whereas small websites and services are out of the game from five

Customer Experience 69

Customer Experience Manufacturing Gaming Customer Service 69