Wed.Feb 23, 2022

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Wellbeing coach Marilyn Suttle on curbing burnout and attrition

Intercom, Inc.

The past couple of years have been … challenging, to put it nicely. Most of us have been working remotely, isolated from friends, family, and coworkers, uncertain of what the future might bring, and it has all taken a toll on our mental health. We’re stressed, exhausted, overworked, and burned out. As a result, resignation rates have been on the rise – a record number of 4.53 million Americans quit their jobs last November, and research shows that 72% of tech employees are thinking of quitting i

Start-ups 118
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Opportunities and challenges of marketing in the metaverse

Steven Van Belleghem

Opportunities. I want to start with the opportunities first, because I really do believe that the metaverse has great potential for brands to offer a better, richer and more immersive experience to their customers. First mover advantage. In a new space, with not many brands participating, you can have the luxury of the first mover advantage. Though that concept may be more complex than it first seems – timing is everything and sometimes being too soon can be a disadvantage too – I be

Gaming 130
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Mapping Your SaaS Customer Journey in Seven Steps

Totango

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. Here, we’ll show you how to create your path to customer success. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important. Then, we’ll walk you through a step-by-step process for creating your map, including how to incorporate technology to make your map bring about the successful results you and your customers wan

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The Light Switch Mentality??

Shep Hyken

When you flip a light switch, you know exactly what to expect. The light comes on – right away. No hesitation. It happens immediately. . The human brain loves instant results. Let’s use the TV as an example. It was a number of years ago, but I remember the frustrating feeling like it was yesterday. I switched to a new satellite system for the internet and TV.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Best Autodialer Software: Features That Win You More Sales

Ameyo Callversations

Customer service platforms are imperative for every business as it retains customers and extracts more value from the customers. In addition, investing in customer service platforms is an excellent way to activate your flywheel as your loyal customers will help you get new customers that too free of charge just by convincing the prospects to engage with your brand.

Sales 98
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Easily Assess Your Call Center Security with This Handy Checklist

Fonolo

For contact center management, ensuring the safety of customers, call center agents, and all other employees should always be a top priority. Maintaining a thorough understanding of cybersecurity threats and how to stop cybercriminals in their tracks is key to keeping everyone’s data secure and remaining PCI compliant. A Complete Guide to Call Center Security.

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Hosted LMS vs. SaaS LMS: Which One Is Best for You

ProProfs

Do you ever wonder what a hosted LMS and a SaaS LMS are and how they compare against each other? More importantly, which one is more popular and why? These are some of the questions we answer in this blog post. They will help you, especially if you’re out in the market looking for a learning management system for the first time. Talking of LMS, the global LMS market is expected to grow to $38.10 billion by 2027 from $8.76 billion in 2019.

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Value chain analysis how-to: Definition, examples, and guide

Zendesk

At this point in the sales market, there’s no such thing as a truly unique company or product. With hundreds of overlaps in product types, product features, company values, and overall pricing, it’s challenging to stand out from the crowd and even harder to do so without blowing your budget. Value chain analysis lets you pinpoint the costs and values of every aspect of your business so that you can put your best foot forward and increase your profit margin.

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074: Training Your Leaders How to Lead

The DiJulius Group

The DiJulius Group’s Senior Customer Experience Consultant, Dave Murray, shares why companies need to train their leaders how to lead. You will learn: In today’s workplace, new leaders are promoted because they have done their jobs well, not because someone identified them as an emerging leader of others. Many organizations make assumptions that by making.

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Can Conversational AI Make CX More Empathetic?

MyCustomer Experience

CFor years automated self-service tools like chatbots and virtual agents have been criticised as being a cold and impersonal way of. 23rd Feb 2022. By Mandy Reed Global Head of Marketing.

AI 52
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Top 10 NPS Survey Templates To Measure Customer Loyalty Faster

Zonka Feedback

The relationship between businesses and their customers has evolved with time.

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How to retain agents during the Great Resignation

MyCustomer Experience

HThe Great Resignation continues to wreak havoc on U.S. employers, impacting nearly every industry from healthcare to retail to. 24th Feb 2022. By MSieling.

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15 Best Strategies for Teaching Online

ProProfs

Effective learning in today’s rapidly changing world requires the evolution of strategies for online teaching. This practice has gained significant momentum since the year 2020 as masses all around the world transitioned towards online means of learning. But how big was the transition? Over 1.2 billion children in 186 countries transitioned to online means of learning, and the numbers kept rising even after that.

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What exactly is direct selling? | A direct sales explainer

Zendesk

When someone mentions direct sales , your first thought might be of a well-intentioned friend hawking health powders and supplements for some multi-level marketing company. While technically direct selling, that image doesn’t come close to describing the impact of the direct sales model. If you’ve waited in line for the new iPhone in front of the Apple Store, you’ve participated in direct sales.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib