Fri.Dec 03, 2021

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Guest Post: 4 Ways to Transform Customer Experience While Growing Rapidly

Shep Hyken

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly. In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50

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Different Poll Types for your Next Meeting

Zonka Feedback

Are you thinking of using Live Polls for your upcoming meetings? Good idea! If you are working remotely, which most companies have been for a couple of years, virtual meetings and web conferences must be a part of your life.

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11 best Contact Us page examples (+ how to create your own)

Zendesk

A Contact Us page isn’t just another page on your website. In fact, it is one of your most valuable pages—and should be treated as such. A contact page provides guidance for existing customers and offers an overview of your brand for new visitors. But contact pages aren’t always crafted with care. They might be missing a phone number or links to social channels, or they may be totally outdated or tricky to navigate—all of which makes for a bad customer experience.

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5 Ways to Use iPad Survey App at Trade Shows & Events

Zonka Feedback

Over a decade, my family has participated in Jewelry Trade Shows & Events. We make many efforts to turn our exhibition interaction into an on-site sales platform. Before conceptualizing any exhibition, we always keep one thing in mind: ROI. Yes! You’ve invested in our show, and that’s why we have always committed to making our exhibition more interactive and worth attending.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Is digital transformation a gamble you can’t win?

MyCustomer Experience

IWhen I talk to brands and retailers about the problems with digital transformation, I like to use a gambling analogy. Let’s imagine you. 29th Dec 2021. By Dragoradknezi.

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Patient Satisfaction Survey Examples

Zonka Feedback

According to a Stanford University study, positive interactions of patients with their healthcare providers can increase the efficacy of treatments. 84% of people say that wait time at a facility can have a huge impact on their experience. Similarly, transparency of cost and payment matters to 65% of patients.

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How to minimize the impact of global crises on your employee and customer experience

Qualtrics

Recent global crises have caused significant labor shortages – and the impact is leading businesses to reevaluate how to attract the right talent and protect their customer experiences from the fallout. Read our analysis and tips on balancing labor shortage with great CX. As we move towards the 2021 holidays and the new year, ongoing labor shortages are becoming an ever-more glaring issue.

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Buzzword bingo in CX

MyCustomer Experience

BBuzzwords. Those linguistic flies at a picnic that get in your face and don’t make for a pleasant experience. We all know them when we hear. 6th Dec 2021. By DavidClayton Founder and managing director.

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What Makes a Successful Customer Health Journey?

Totango

Customer health is a critical component of your overall customer success program. More than just customer satisfaction, customer health software helps measure the value customers are or are not receiving from your solution, allowing you to make necessary adjustments to your overall journey. In this article, we’ll explore why customer health scores are so important, the different ways you can evaluate customer health, and how Totango can help you to build a successful customer health journey. .