Fri.Dec 03, 2021

Guest Post: 4 Ways to Transform Customer Experience While Growing Rapidly

Shep Hyken

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products.

Different Poll Types for your Next Meeting

Zonka Feedback

Are you thinking of using Live Polls for your upcoming meetings? Good idea! If you are working remotely, which most companies have been for a couple of years, virtual meetings and web conferences must be a part of your life. Feedback Management

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11 best Contact Us page examples (+ how to create your own)

Zendesk

A Contact Us page isn’t just another page on your website. In fact, it is one of your most valuable pages—and should be treated as such. A contact page provides guidance for existing customers and offers an overview of your brand for new visitors. But contact pages aren’t always crafted with care.

5 Ways to Use iPad Survey App at Trade Shows & Events

Zonka Feedback

Over a decade, my family has participated in Jewelry Trade Shows & Events. We make many efforts to turn our exhibition interaction into an on-site sales platform. Before conceptualizing any exhibition, we always keep one thing in mind: ROI.

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How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.

What Makes a Successful Customer Health Journey?

Totango

Customer health is a critical component of your overall customer success program. More than just customer satisfaction, customer health software helps measure the value customers are or are not receiving from your solution, allowing you to make necessary adjustments to your overall journey.

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How to minimize the impact of global crises on your employee and customer experience

Qualtrics

Recent global crises have caused significant labor shortages – and the impact is leading businesses to reevaluate how to attract the right talent and protect their customer experiences from the fallout. Read our analysis and tips on balancing labor shortage with great CX.

Is digital transformation a gamble you can’t win?

MyCustomer Experience

IWhen I talk to brands and retailers about the problems with digital transformation, I like to use a gambling analogy. Let’s imagine you. 29th Dec 2021. By Dragoradknezi

How brands can succeed in a privacy-first world

MyCustomer Experience

HThe pandemic has undoubtedly had an everlasting change on consumer behaviour, catalysing the shift to online. Months spent in lockdown, it. 6th Dec 2021. By Dave O'Flanagan

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Buzzword bingo in CX

MyCustomer Experience

BBuzzwords. Those linguistic flies at a picnic that get in your face and don’t make for a pleasant experience. We all know them when we hear. 6th Dec 2021. By DavidClayton Founder and managing director

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The Importance of Having Strong Decision Agility in Your Product Development Process

Speaker: Emily Tate, Managing Director at Mind the Product

In this talk, Emily Tate, Managing Director at Mind the Product will unpack how we can quickly make deeply-researched decisions on multiple topics that will positively influence your product development process.