Kerry Bodine

DECEMBER 30, 2020

It’s been… a year. And while it feels a bit odd to celebrate 2020 with a “Best of” post, I wanted to share the Bodine & Co. content that CX professionals leaned on most during this trying time. Because as it turns out, customer experience is even more important during a pandemic than it ever was before. I hope these posts inspire your own work during the year ahead!

Customer Experience 90

Customer Experience Customer Journey Map Touchpoint Start-ups 90

Knowmax

DECEMBER 30, 2020

EDMS (Electronic Document Management System): Enterprise’s choice in 2021?

52

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SugarCRM

DECEMBER 30, 2020

The first thing you see when you open Sugar is your personalized dashboard. This dashboard should help you manage your organizational responsibilities inside Sugar. To accomplish this objective a system administrator or the users themselves (armed with some basic training) should customize the dashboard to reflect their use of Sugar. As a Product Manager, I’ve created a number of dashboards for my own use to provide an overview of our: Sales pipeline process.

Sales 29

Sales CRM Customer Experience 29

Zendesk

DECEMBER 30, 2020

Here are the newest integrations from Zendesk to help your agents and reps provide great experiences. Zendesk SDK for Unity. Zendesk SDK for Unity (Support) lets you add seamless support experiences to your mobile games in just a few minutes. This lightweight, native SDK allows for easily integrating scalable support without worrying about underlying OS dependencies.

Artificial Intelligence 65

Artificial Intelligence Scorecard Contact Center Gaming 65

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