Callminer

JANUARY 3, 2022

There are many ways to measure customer satisfaction. Read this blog to learn about the most common measurement types and how they impact your brand.

Customer Satisfaction 182

Customer Satisfaction 182

Bill Quiseng

JANUARY 3, 2022

Is customer service the frontline? Really? Are we called to duty on the frontline battling customers? Doctors and nurses don’t serve their ailing patients. They care. So shouldn’t customer service be customer care? Or even better …. We are the Customer CARE team. We CARE for each member of our team: We COMMUNICATE with each other. We listen to our team’s questions, concerns, and complaints with empathy and compassion.

Customer Service 200

Customer Service Customer Loyalty Customer Experience 200

The DiJulius Group

JANUARY 3, 2022

The 3 Worst Customer Service Stories Last Year Hotel kicks out grandma & granddaughter at night, after they left a bad review The Baymont Inn & Suites called the police to remove a 63-year-old grandmother and her 6-year-old granddaughter after they responded to an email asking how their room was. CEO of Better.com fires 900. Read Full Article.

Customer Service 126

Customer Service Customer Experience 126

Ameyo Callversations

JANUARY 3, 2022

The future of customer-centric businesses and marketing will be more diverse, inclusive, and connected to the real needs of the customers. Technology continues to advance rapidly, and so of course, most of the recent and advanced trends are focused only on customer engagement. However, there is also a repel against the increased use of digitization and automation of interactions between businesses and consumers.

Contact Center 98

Contact Center Social Media Omnichannel Non-Profits 98

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Lightico

JANUARY 3, 2022

CIOs in insurance are under constant pressure to implement services that add business value and are cost-efficient at the same time. To drive that business efficiency and value, they routinely work with third-party vendors — but managing multiple vendors can add significant complexity, overwhelm your IT department, and bring confusion that’s counter-productive for your customer-facing departments, which can slow sales and claims processes.

Touchpoint 97

Touchpoint Innovation Compliance Contact Center 97

Myra Golden Media

JANUARY 3, 2022

After the busy Christmas and Boxing Day shopping season, returns start. And if you’ve ever worked in retail or a contact center, you know how challenging this time of year can be. Returns and exchanges make things more complicated because customers making returns are more likely to be already unhappy. So, we need to have a strategy for handling these situations.

Contact Center 71

Contact Center Retail Sales Customer Experience 71

Zendesk

JANUARY 3, 2022

When you think of sales analytics and metrics, do you only think of your company’s net gains and losses? If so, you’re not alone. Up to 73 percent of company data goes unused every year. 73 percent. That’s despite the fact that more and more companies are talking about big data and putting substantial amounts of money and manpower into capturing that data.

Sales 52

Sales CRM B2B Finance 52

SugarCRM

JANUARY 3, 2022

Customer Data + AI: Creating Personalized, Empathetic Customer Experiences. Pandemic disruption continues to teach us that companies operating from a place of empathy and customer knowledge build stronger relationships and loyalty—the hallmarks of an effective marketing strategy. Marketers must operate with compassion. The challenge is that with the rise of the digital economy, marketers are swimming in copious amounts of customer data to interpret and inform personalized, empathic communication

AI 52

AI Sentiment Analysis Artificial Intelligence CX 52

1 to 1

JANUARY 3, 2022

Businesses across all sectors were sent scrambling as the world largely shut down in the pandemic’s early days, but banks – where brick-and-mortar locations historically were the cornerstone of day-to-day business – faced some of the biggest changes and challenges. As global economic uncertainty began to spread with COVID-19, customers flooded banks with questions about their finances.

CX 26

CX Artificial Intelligence Finance Technology 26

C3Centricity

JANUARY 3, 2022

Happy New Year to all you Customer-first strategists. May your year by bright and your customers surprised and delighted! Each January we like to celebrate our most popular posts on customer centricity that were published on C3Centricity during the year. Just like 2020, covid has forced all of us to be a little more creative and a little less demanding in our work.

Customer Journey Map 62

Customer Journey Map Actionable Insights Innovation 62

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Ameyo Callversations

JANUARY 3, 2022

2021 has been transformational for Exotel – we raised multiple rounds of funds, merged with Ameyo , acquired Cogno AI and emerged as leaders in customer engagement space in emerging markets. From being a customer communication platform that could support only two channels, we became a full-stack customer engagement platform with the ability to support all channels and tools.

Sentiment Analysis 52

Sentiment Analysis AI Start-ups Customer Satisfaction 52

Shep Hyken

JANUARY 3, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to Train Your Customer Support Agents To Provide Better Service by Kimberly Zhang. (Entrepreneur) Customer service begins and ends with the way your employees treat browsers and buyers.

Customer Service 69

Customer Service Government CX Start-ups 69