Fonolo

JANUARY 12, 2023

Change seems to happen slowly and then all at once. The same holds when considering how artificial intelligence is changing the contact center. . You probably know at least a bit about AI and automation. Tools like interactive voice response (IVR) and smart call routing are tried and true ways to save time and money – and offer better service. They are also popular advancements in automation that employ varying degrees of AI.

Artificial Intelligence 138

Artificial Intelligence Contact Center Sentiment Analysis AI 138

Customer Think

JANUARY 12, 2023

Over the past few years, companies have struggled with the looming prospect of a volatile job market. So much so that employee retention has become one of the most significant HR challenges faced by multinational companies in recent memory. On average, a whopping 4 million Americans quit their jobs each month in 2022. On top […].

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Beyond Philosophy

JANUARY 12, 2023

What do you get when you put three old guys in front of microphones and ask them to talk about one of their favorite subjects? An authoritative view on just about anything. However, with three pioneers of Customer Experience involved, we have an authoritative view on the topic and predictions about what’s happening next. I recently hosted some special guests on the podcast to discuss what 2023 will look like in the Customer Experience space.

CX 78

CX Artificial Intelligence Engineering Customer Satisfaction 78

Customer Think

JANUARY 12, 2023

As leaders, we are expected to have a vision of the future that we are leading our teams towards. To build this vision, we need to be able to think of the potential and probable futures, to decide and pick the one that we want to move towards.

Innovation 122

Innovation 122

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CX Network

JANUARY 12, 2023

Discover where the world’s newest chatbot thinks CX is going in 2023.

CX 99

CX 99

Customer Think

JANUARY 12, 2023

2022 has taught us to expect the unexpected. The Ukraine conflict, the energy crisis, the rising scepticism among businesses and consumers due to rising costs, and the emergence of the recession that fundamentally altered the dynamics of the eCommerce post-pandemic recovery, were the most surprising events of 2022 for everyone. This is a new wave […].

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Customer Think

JANUARY 12, 2023

By Matt Heinz, President of Heinz Marketing If you’re not already subscribed to Sales Pipeline Radio or listening live every Thursday at 11:30 a.m Pacific on LinkedIn (also on demand) you can find the transcription and recording here on the blog every.

Sales 64

Sales 64

MyCustomer Experience

JANUARY 12, 2023

In a recession, businesses need to be resolute in cutting out waste and unproductive expenditure. If you can’t eat it, don't grow it. If. 12th Jan 2023. By Nicholas Watkis Principal Consultant.

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Customer Think

JANUARY 12, 2023

“Lake Wobegon, where all the women are strong, all the men are good-looking, and all the children are above average.” Those closing words from Garrison Keillor’s Prairie Home Companion radio show monologue echo in my head whenever I hear companies make unrealistically laudatory (AKA grossly inflated) comments about their employees and customer experiences.

Customer Experience 64

Customer Experience 64

cxservice360

JANUARY 12, 2023

Implementing an Enterprise Resource Planning (ERP) system for your business can be one of the most important investments you make. An ERP system consolidates all the data, applications, and processes that are necessary for your business operations into one unified system. This streamlines operations and helps businesses save time, money, and effort.

Business Operations 52

Business Operations Customer Service Customer Experience 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Uplifting Service

JANUARY 12, 2023

[link] Discover how to earn and keep customers for decades by investing in exceptional service at every stage of the customer relationship. I’m sure you’ve heard that costs more to acquire a new customer than it does to keep an old one. That means your long-term customer relationships can be a tremendous source of competitive advantage for your organization.

Education 40

Education Start-ups Customer Relationship Innovation 40

CX Network

JANUARY 12, 2023

From inclusive beauty to hyper-personalized travel, CES 2023 showcased many CX advances.

Innovation 52

Innovation CX 52

SugarCRM

JANUARY 12, 2023

As we wrap up Q4, SugarClub and the people behind the scenes have been working hard to make sure this final quarter of the year is a memorable one for its users! We are here to deliver great content, so stay tuned to hear new topics, engage with other fellow users, and find new ways to make the most of your Sugar experience! See how easy it is to let the platform do the work.

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Comm100

JANUARY 12, 2023

The roles within student services are incredibly varied, but they always have one underlying goal in common – improving the student experience. With dropout rates now at 40% in North American colleges and at 50% at public universities , delivering a positive student experience is becoming essential to curbing high dropout rates. Unfortunately for student services, student expectations have never been higher.

Education 10

Education Omnichannel Technology Technology 10

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

CSAT.AI

JANUARY 12, 2023

The new year brings new trends besides inflation, staffing issues and severe weather. The contact center and customer support industry continue to evolve. Data and customer service professionals have insight into 2023 customer service trends and the reasons behind them. Bringing the Store Experience to the Customer. Ty Givens, a 20+ year customer experience solutions pro, sees this as one of the biggest trends for 2023: “As we continue to move into this hybrid work environment where people are w

Customer Service 85

Customer Service Sentiment Analysis Contact Center CX 85