Adrian Swinscoe
NOVEMBER 19, 2021
This is a guest post by Monica Eaton-Cardone, the co-founder and COO of Chargebacks911. We’re gradually working our way to a post-Covid sense of normalcy. However, […]. The post Acquisition vs. retention marketing: why ecommerce outfits should pivot their strategy first appeared on Adrian Swinscoe.
Uniphore
NOVEMBER 19, 2021
When customers miss payments, it’s up to collections departments and agencies to recover what is owed. This can be a stressful process for delinquent customers (often experiencing financial hardship) and businesses trying to balance recovery with maintaining a positive customer relationship and brand reputation. The addition of debt collection regulations further complicates an already delicate interaction.
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Customer Think
NOVEMBER 19, 2021
The impact of the supply chain crisis is being measured in many ways – part shortages, the cost of shipping, the amount of containers, shortages of port workers, truck drivers and the list goes on. These factors and the corresponding financial impact traverses our newsfeeds and TV screens each day. Yet as economists study the […].
Lumoa
NOVEMBER 19, 2021
Chat with Lumoa at Slush Built from the ground up with AI, Lumoa allows you to make faster, smarter, and the right decisions based on the Voice of the Customer. Fill out the form below to book a time to meet Lumoa at Slush on 1-2 December. What is Slush? Slush is a student-driven, not-for-profit movement on a mission to create and help the next generation of groundbreaking entrepreneurs, originally founded to change attitudes toward entrepreneurship.
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Customer Think
NOVEMBER 19, 2021
Data-driven segmentation and personas drive digital personalization The skyrocketing consumer demand continues to cause more aggressive competition in the online retail industry. It is undeniably one of the most thriving industries in the world today, magnified by the Covid-19 pandemic. The common thread amongst the top-performing Shopify stores, at least, is the total adoption of […].
Zonka Feedback
NOVEMBER 19, 2021
The main objective of any business is to grow and earn more and more profits. And to earn profits, you need to satisfy your customers. So the route of Profit Maximization goes from the one and only way of Customer Satisfaction. If your customers are happy with the experience you provide with your products and services, they will spend money on them.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zonka Feedback
NOVEMBER 19, 2021
If you have created surveys before, you may already know that open-ended questions can dramatically improve the quality of feedback and help in decision-making. If used correctly in combination with closed-ended questions, they can help you uncover challenges you may not have anticipated, find out what’s working best, and even innovate keeping in line with your respondents’ or customers’ expectations.
Customer Think
NOVEMBER 19, 2021
Customer journey modelling and a belief in the efficacy of applying a structured journey to customer engagement through time is deeply ingrained in SaaS culture. That Customer Journeys deliver greater Customer Lifetime value is an article of faith for many. Why is this? Is it time to look to some other, better way of maintaining […].
Shep Hyken
NOVEMBER 19, 2021
This week we feature an article by Devin Pickell, a Growth Marketer at Nextiva. He shares his quick tips for keeping your customers informed through email and SMS to level up their buying experience. . The holiday season is fast approaching, and you’re an online merchant expecting a large volume of orders to come through soon. That’s great news! But while you’re fulfilling orders, it’s imperative that you keep your customers in the loop on channels like email and SMS.
Customer Think
NOVEMBER 19, 2021
Voice search is the phrase on everyone’s lips. More searches are conducted by spoken word than ever before, and a successful ecommerce trader will need to take this on board. The really successful ecommerce trader probably already has. But don’t panic: if you haven’t started yet, it’s not too late. Let’s take a quick look […].
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Doing CX Right
NOVEMBER 19, 2021
Stephen Shedletsky, Speaker & Coach on Simon Sinek's team, reveals how to lead a speak-up culture to increase innovation & performance. The post Creating A Speak Up Culture For Greater Fulfillment appeared first on Doing CX Right.
Customer Think
NOVEMBER 19, 2021
Have you tried to buy a car lately? Let’s forget for a moment that there’s a chip shortage causing car dealership lots to be nearly empty with skyrocketing prices for both new and used cars. Forget about discounts or rebates they are few and far between. If you can locate your vehicle of choice, it […].
Qualtrics
NOVEMBER 19, 2021
Consider these tips on enhancing your power of persuasion to influence behavior successfully with your peers and seniors, and use our 5 power of persuasion techniques to convince people immediately in your workplace. Exactly what is the psychology behind persuasion? We may think the power of persuasion is the ability to convince people to come around to your way of thinking, but it’s more than that.
Customer Think
NOVEMBER 19, 2021
Did you know that 71% of consumers prefer to use a voice search function rather than type out their questions? This means that voice searches make up an enormous chunk of your potential website visitors. That, in turn, means you need to think about optimizing your ecommerce store for voice search. If you didn’t know, […].
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Qualtrics
NOVEMBER 19, 2021
What is sentiment analysis? Sentiment analysis is a powerful tool for monitoring and understanding contextual sentiment for any customer, employee, product, or brand experience. It uses natural language processing, text analysis, linguistics to systematically identify, extract, quantify and study subjective information. Sentiment analysis is particularly useful for opinion mining and analyzing the voice of the customer materials such as reviews, survey responses , social media, customer feedback
Customer Think
NOVEMBER 19, 2021
Are you concerned about the impact of remote working on your team’s culture? Many prominent leaders are also concerned. Last year, Microsoft CEO Satya Nadella expressed his concern, saying “Maybe we are burning some of the social capital we built up”. Netflix co founder and co-chief executive Reed Hastings is also clear on the issue. […].
Qualtrics
NOVEMBER 19, 2021
Close competitive gaps faster with our XMI Customer Ratings benchmarks. Here’s what to expect. With barriers to entry for businesses and customer switching costs at an all-time low, you need to be able to identify and close customer experience competitive gaps faster than ever. That’s where Qualtrics XM Institute customer ratings help. Qualtrics XM Institute’s customer ratings provide a cross-industry, open-standard benchmark of customer experience.
Customer Think
NOVEMBER 19, 2021
Crossbeam integration empowers marketers to close more deals by unlocking joint opportunities, launching cohesive ABM campaigns.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Uniphore
NOVEMBER 19, 2021
By Jeannie Walters The future of customer experience is exciting in many regards, but what’s happening around low code/no code opportunities is downright fascinating. I had the privilege of interviewing Umesh Sachdev, CEO of Uniphore, and Yochai Rozenblat, former CEO of Jacada, soon after the acquisition of Jacada was finalized. We talked about topics ranging from data to destiny.
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