Fri.Jun 24, 2022

Building a robust digital customer experience strategy in 3 steps

Adrian Swinscoe

As we emerge from the pandemic into a geopolitical crisis that is fueling inflation and shortages worldwide, the economic and competitive environment will become increasingly challenging […]. The post Building a robust digital customer experience strategy in 3 steps first appeared on Adrian Swinsco

Customer Success in SaaS: A Complete Guide & Best Practices


Customer success in SaaS differs from CS in other industries. The software service industry presents unique challenges for customer success management while also creating unique opportunities that call for specific strategies.


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4 Reasons Why Every Business Owner Should Invest in Business Process Outsourcing

Customer Think

The BPO industry has grown considerably over the years, and so are BPO market trends. Business Process Outsourcing or BPO companies are usually employed as third-party service providers to carry out single or multiple tasks for a client company.

The Future of Baking: Voicebots & Its Benefits

Ameyo Callversations

As the digital penetration increases, almost every business is trying to leverage its competitive advantage. The banking sector is also improving digital adoption and introducing several technological disruptors.

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How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.

Air India, Whither Goest Thou and Tata: How to Create Value

Customer Think

By Gautam Mahajan, gautam.mahajan@gmail.comMy first trip with Indian Airlines was around 1954 in a Dakota DC3, and with Air India in 1968, on the much-heralded Boeing 707.Since then, I have been an Air India fan and a loyal customer. Not to say I. Blog Customer Experience

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How to Delight Your Customers and Grow Revenue

Customer Think

Three ways to tailor your customer experiences that convert Delighting customers is essential for any business – it leads to growth in revenue and strengthens relationships with customers.

Introducing sentiment scatterplots


Our new chart helps you visualise which drivers contribute to competitor differentiation, which drivers are eroding experience and which drivers are emerging as experience pain points. Use the drop-down on the right to access the scatterplot chart. This chart plots experience drivers on a 2 x 2 grid.

Thinking About PLG

Customer Think

I’ll confess, upfront, that I’m skeptical, perhaps even a little cynical about Product Led Growth (PLG). It’s very hot and fashionable right now, but in reality applies to only a very small number of organizations and solutions.

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On your Digital Transformation Journey? These 10 tips will come in handy

Customer Think

In most cases, digital transformation attempts face a lot of resistance and challenges. Here are some eye-opening numbers from International Data Corporation: Businesses will spend around $2 trillion on digital transformation projects by 2022.

The Importance of Having Strong Decision Agility in Your Product Development Process

Speaker: Emily Tate, Managing Director at Mind the Product

In this talk, Emily Tate, Managing Director at Mind the Product will unpack how we can quickly make deeply-researched decisions on multiple topics that will positively influence your product development process.

How COVID-19 Has Impacted Higher Education

Customer Think

The global coronavirus pandemic left no sector of society unscathed. Higher education1 was particularly impacted as students, teachers and administrators scrambled to adjust to closed campuses and online classes. After two difficult years, we’ve come to understand that COVID-19 is not going away.

What is the Best Time to Post on FB, Insta, and Twitter?

Customer Think

Social media has no longer remained just a socializing platform. It has evolved into a powerful marketing platform helping businesses boost brand awareness, attract qualified leads and increase their sales for more conversion.

Why I’ve remained loyal to my hair stylist

Customer Think

I’ve been seeing my hair stylist, Andrea Spurdle at Citizen Salon in Oceanside, CA, for almost 3 years. I look forward to getting my hair done because it feels like I’m going to hang out for a few hours with a friend and leave looking much better than.

The idea that scripts ruin customer experience is a dangerous one – Interview with Jimmy Hosang of TMAC

Customer Think

Today’s interview is with Jimmy Hosang, Co-Founder and Chief Executive Officer at The Modular Analytics Company (TMAC), a rapidly expanding artificial intelligence and machine learning provider that helps people make better decisions faster. Jimmy join.

How Customer-Centric Feedback Loops Can Evolve Your Product Process

Speaker: Nickey Skarstad, Director of Product at Duolingo

Join Nickey Skarstad, Director of Product at Duolingo, as she discusses why it’s important to actively gather customer feedback, how to build customer feedback loops into your product planning, the best ways to decipher different types of feedback, and different frameworks for how/when to apply feedback processes.