Fri.Jun 24, 2022

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Building a robust digital customer experience strategy in 3 steps

Adrian Swinscoe

As we emerge from the pandemic into a geopolitical crisis that is fueling inflation and shortages worldwide, the economic and competitive environment will become increasingly challenging […]. The post Building a robust digital customer experience strategy in 3 steps first appeared on Adrian Swinscoe.

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The Future of Baking: Voicebots & Its Benefits

Ameyo Callversations

As the digital penetration increases, almost every business is trying to leverage its competitive advantage. The banking sector is also improving digital adoption and introducing several technological disruptors. Cutting-edge innovations like Artificial Intelligence (AI) and machine learning (ML) are exponentially changing the banking models in today’s world.

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Introducing sentiment scatterplots

RateMyService

Our new chart helps you visualise which drivers contribute to competitor differentiation, which drivers are eroding experience and which drivers are emerging as experience pain points. Use the drop-down on the right to access the scatterplot chart. This chart plots experience drivers on a 2 x 2 grid. The vertical axis indicates frequency?—?the number of mentions.

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5-point Checklist To Select The Right Troubleshooting Tree Software

Knowmax

The post 5-point Checklist To Select The Right Troubleshooting Tree Software appeared first on Knowmax.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Customer Success in SaaS: A Complete Guide & Best Practices

Totango

Customer success in SaaS differs from CS in other industries. The software service industry presents unique challenges for customer success management while also creating unique opportunities that call for specific strategies. Knowing how to capitalize on these opportunities can give you an advantage over competitors. Read on to learn the keys to effective customer success for SaaS clients.