Thu.Aug 11, 2022

How customer experience can save the environment

Inside Customer Service

Sustainability is all the rage. Consumers increasingly want it. Companies everywhere promote it. Governments demand it with new laws mandating sustainable practices. The big trick is adopting sustainable practices without negatively impacting the customer experience.

How to Build Client Relationships Digitally: 14 Pro Tips


Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses.


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The World Is Going Crazy

Beyond Philosophy

I posted on LinkedIn recently that the world is going mad (or crazy, depending on which side of the pond you read this). I did it to see if I was becoming a grumpy old man or if others had noticed this too. It turns out I am not alone in my assessment.

How to make customer support your lead generation goldmine

Customer Think

As a busy Customer Success Manager (CSM), don’t you wish you had an extra pair of hands to help with upselling? It’s hard to meet ambitious cross-sell and upsell numbers when you’re focused on keeping your book of customers engaged and productive.

How to Optimize Your Contact Center: AI Tech for a Better CX

Speaker: Paul Weald, Contact Center Innovator

With the help of artificial intelligence and machine learning, you can streamline your contact center productivity and efficiency by reducing call wait times, monitoring customer sentiment and satisfaction, and providing better self-service options for all of your customers. Join us for this exclusive webinar with contact center innovator Paul Weald to learn more!

Announcing our new guide ‘Supercharge Your Support: How In-context Support Can Boost Your Bottom Line’


10Today, retaining customers is more valuable than acquiring new customers. But facing economic uncertainty coupled with fewer resources, support teams need to work smarter, not harder to increase loyalty. Learn how in our new guide.

More Trending

These 6 Reward Downers Should Take a Vacation

Customer Think

Is Your Rewards Program the Theme Park, or the Line to Get In? There are likely millions of reward programs out there – enough to break down to 17 memberships for every U.S. human.

Five Ways Decoding Sentiments Can Nurture Long-Term Loyalty


Sentiment analysis, also known as opinion mining, helps customer-facing businesses know their customers better and build stronger relationships with them. This is because sentiments have a critical role in a buying decision and customer life cycle. Customers associate them with the product or service and use them to make purchase or cancel decisions. Although surveys, interviews and feedback are helpful ways to capture customer behavior, they have limitations in accurately analyzing emotions.

UserTesting’s Janelle Estes on using human insight to create memorable experiences


In our rush to accelerate digital transformation, we’ve been obsessed with collecting information. Lots and lots of it. We track every metric, create all kinds of dashboards, and use them to inform our every move. But data, while extremely valuable, can’t tell the whole story.

The world of CX is going crazy

MyCustomer Experience

TI posted on LinkedIn recently that the world is going mad (or crazy, depending on which side of the pond you read this). I did it to see if. 11th Aug 2022. By Colin Shaw Founder & CEO

CX 52

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Getting CX Right: Schlage Locks

Customer Think

This is another in a series of articles I decided to start writing a while back calling out brands for doing the right thing when it comes to CX. There’s a lot of negativity out there, and I’m even a big fan of learning from our (and others’!) Blog Customer Loyalty Service and Support

CX 52

Unlocking the Potential of AI to Increase Customer Retention


When artificial intelligence ( AI ) was introduced in the ’60s to mimic human decision-making, it was already heralded as the next big tech trend. Organizations were keen to adopt it even before they knew what it was or how it might apply to them.

AI 26

Rising Inflation and Cost-of-Living Hits Savings and Deposits

Customer Think

Rising inflation, an uptick in interest rates, and soaring cost-of-living are prompting savvy-savers in the U.S. to make decisions regarding their deposits such as dipping into hard-earned savings and cash reserves, or switching to more competitive accounts.

The World is Going Crazy

MyCustomer Experience

TI posted on LinkedIn recently that the world is going mad (or crazy, depending on which side of the pond you read this). I did it to see if. 11th Aug 2022. By Colin Shaw Founder & CEO


How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.