Thu.Aug 11, 2022

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The World Is Going Crazy

Beyond Philosophy

I posted on LinkedIn recently that the world is going mad (or crazy, depending on which side of the pond you read this). I did it to see if I was becoming a grumpy old man or if others had noticed this too. It turns out I am not alone in my assessment. Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers.

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Announcing our new guide ‘Supercharge Your Support: How In-context Support Can Boost Your Bottom Line’

Intercom

10Today, retaining customers is more valuable than acquiring new customers. But facing economic uncertainty coupled with fewer resources, support teams need to work smarter, not harder to increase loyalty. Learn how in our new guide. In today’s digital era, customer expectations are rising but many support teams lack the modern tools and strategies needed to provide personal, efficient support at internet scale.

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Virtual Call-Backs vs. Virtual Queuing: The Great Showdown

Fonolo

Virtual call-backs have singlehandedly revolutionized the call center customer experience over the last few years. You might be reading this and thinking about the type of call-backs that happen in the film industry where casting directors search for the perfect actor to fill a role. They share the same name, but film industry call-backs are quite different from the ones that improve the customer satisfaction (CSat) scores in the contact center.

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The world of CX is going crazy

MyCustomer Experience

TI posted on LinkedIn recently that the world is going mad (or crazy, depending on which side of the pond you read this). I did it to see if. 11th Aug 2022. By Colin Shaw Founder & CEO.

CX 52
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Five Ways Decoding Sentiments Can Nurture Long-Term Loyalty

VOZIQ

Sentiment analysis, also known as opinion mining, helps customer-facing businesses know their customers better and build stronger relationships with them. This is because sentiments have a critical role in a buying decision and customer life cycle. Customers associate them with the product or service and use them to make purchase or cancel decisions.

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The World is Going Crazy

MyCustomer Experience

TI posted on LinkedIn recently that the world is going mad (or crazy, depending on which side of the pond you read this). I did it to see if. 11th Aug 2022. By Colin Shaw Founder & CEO.

10

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UserTesting’s Janelle Estes on using human insight to create memorable experiences

Intercom

In our rush to accelerate digital transformation, we’ve been obsessed with collecting information. Lots and lots of it. We track every metric, create all kinds of dashboards, and use them to inform our every move. But data, while extremely valuable, can’t tell the whole story. It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen.

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How customer experience can save the environment

Inside Customer Service

Sustainability is all the rage. Consumers increasingly want it. Companies everywhere promote it. Governments demand it with new laws mandating sustainable practices. The big trick is adopting sustainable practices without negatively impacting the customer experience. People want to save the planet, but they don't want to be inconvenienced. Single-use grocery bags and coffee cups are an example.

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Unlocking the Potential of AI to Increase Customer Retention

SugarCRM

When artificial intelligence ( AI ) was introduced in the ’60s to mimic human decision-making, it was already heralded as the next big tech trend. Organizations were keen to adopt it even before they knew what it was or how it might apply to them. Fast forward six decades, and AI remains a hot topic, but we have only begun to scratch the surface of adoption.