Customer Think
DECEMBER 29, 2022
A simple recruiting mistake, like a poorly crafted job description, can hamper your chances of attracting the right talent. However, having the proper hiring process allows you to recruit the best candidates to help your organizations grow. Here are eight expert tips on how to make your hiring processes more efficient! Did You Know? When […].
Beyond Philosophy
DECEMBER 29, 2022
As 2022 draws to a close, I like to reflect on the year and what I have learned. I shared them on a recent podcast and thought I would share them here with you, too. Lesson #1: You can never go back to the way things were. You can only progress into something new. We have been waiting for things to return to normal for the past couple of years. First, there was COVID and the lockdown, then came the supply chain issues (predicated by said lockdown), labor issues, a war, rising inflation rates, a
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Customer Think
DECEMBER 29, 2022
When business leaders hear the word recession, it conjures up images such as budget cuts, productivity initiatives, and hiring freezes. For leaders in the nonprofit sector, however, there’s a very different reaction. They start to worry about the very survival of their organizations. That’s because nonprofits depend on the generosity of donors, and their disposable […].
Zonka Feedback
DECEMBER 29, 2022
How significant is client satisfaction in the restaurant sector? If we said something was "super extremely very important," we wouldn't be exaggerating.
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Customer Think
DECEMBER 29, 2022
My comments on Service Recovery as Your Superpower. So often I hear having a service and doing a great service recovery is good for you. Is an unnecessary service because of a defect good for a customer? Get rid of these to increase value. As soon as you believe this, you are a loser. If you need service recovery it means you are already losing customers for not being effective and for not doing the right things in the first place.
SurveySensum
DECEMBER 29, 2022
Did you know “ Indosat did 20 times more surveys in the last 6 months than in the past 1 year?” . Wondering how? Well, earlier they were struggling with getting responses from their customers via calls. And low response rate means, less customer interaction, and reduced sales. So, what did they do? – They shifted to WhatsApp surveys. Why? Because customers now prefer other platforms in the market, especially, WhatsApp.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SugarCRM
DECEMBER 29, 2022
In the early 2000s, customer relationship management (CRM) platforms were something only the early adopter companies had. They were the “bells and whistles” not everyone could afford (or understood how to properly use). Today, CRMs are no longer “nice to have”—they’re essential to every company’s sales success. More than that, they demonstrate true value by driving business growth into the future.
ProProfs
DECEMBER 29, 2022
The word ‘informal’ conjures up the vision of something easy, relaxed, fun, and friendly unlike its opposite term ‘formal’. The same is true about informal assessments in the context of evaluating education and training. Informal observations of students and corporate learners have their own merits. If you’ve been using only formal assessment techniques so far, you’re apparently missing out on an effective alternative assessment method.
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