Mon.May 30, 2022

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Technical basics series: The singular value decomposition (SVD) 101

Callminer

Singular value decomposition (SVD) is important to data science, as it provides a ranking of features stored by a matrix. The CallMiner Research Lab team explores several SVD applications.

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Little personal touches can make all the difference – Interview with Jawad Malik of Idrese

Adrian Swinscoe

Today’s interview is with Jawad Malik, the founder of Chicago-based Idrese, a direct to consumer (D2C) brand that provides affordable and luxury custom-made shoes made in […]. The post Little personal touches can make all the difference – Interview with Jawad Malik of Idrese first appeared on Adrian Swinscoe.

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Why Chick-fil-A is one of the Most Loved Brands

The DiJulius Group

You know you have a good business problem on your hands when, due to the demand for your services is so huge, the cities you operate are trying to declare a public nuisance because of traffic backups. As is the case happening for multiple cities where Chick-fil-A operates in. After all these years, Chick-fil-A restaurants. Read Full Article. The post Why Chick-fil-A is one of the Most Loved Brands appeared first on The DiJulius Group.

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CX vacancy of the week: Oxford University Press

MyCustomer Experience

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 31st May 2022. By Rhys Fisher Staff Writer.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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Top Salesforce Apps for your Business

Zonka Feedback

Customer Experience is the key factor that determines the success of any business. And one of the major factors that affect Customer Experience is Customer service. In such a scenario, CRM tools like Salesforce are used by many companies to provide their customers a great service and create awesome experiences.

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Experts Share Secrets on How To Delight Customers & Create Loyal Superfans

Doing CX Right

Learn and apply impactful tips to delight your customers and increase brand advocacy for long-term success. The post Experts Share Secrets on How To Delight Customers & Create Loyal Superfans appeared first on Doing CX Right.

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Five tips for grabbing customer attention, increasing online conversion and improving digital engagement

Logicalware

Guess what: you’ve only got 15 seconds to capture someone’s attention on your website. If you haven’t generated interest in 15 seconds, then you probably aren’t going to. And there’s a lot of competition out there with more and more brands going digital to serve growing numbers of customers who choose to shop online. In 2021, there were 900 million more online shoppers than there were in 2020 — a 4.4% year-on-year increase [1].

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5 Top Customer Service Articles of the Week 5-30-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. (CustomerThink) Considering the cost of attracting new customers ­– one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged en