Taylor Reach Group
OCTOBER 8, 2021
By John Cockerill. Too often as professionals in Customer Service we report and write about lousy service, long wait times, poor follow through, weaseling phases in terms and conditions, too many steps to get satisfaction plus many, many more. Today I share two bright spots of a personal experience. First, Google and their Pixel phone. I bought an upgrade phone last fall a Pixel 4a.
Customer Think
OCTOBER 8, 2021
During the Covid-19 pandemic, several factors came into play that disrupted customer loyalty and negatively impacting revenue. As many businesses now focus on post-COVID recovery, developing and implementing an effective marketing strategy is crucial. Aside from attracting customers, you should also focus on rebuilding customer loyalty. Below are 5 tips for inspiring customer loyalty in […].
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Uniphore
OCTOBER 8, 2021
By Annie Weckesser, CMO + People at Uniphore Company Culture Makes the Difference The business landscape is littered with companies that have a great idea and great products or they have strong funding and a pedigreed leadership team… and yet, they don’t achieve broad success or worse, they fail. Why? It comes down to an often-overlooked, yet vitally important part of a company: its culture.
Customer Think
OCTOBER 8, 2021
As companies leverage new technologies to gain insights about processes and operations, IT infrastructure, customers, vendors, and other stakeholders, they do it from two deliberate perspectives – analytical and operational. The analytics POV covers reporting and compliance aspects and optimizes partner and channel engagement. The operational POV assimilates the organization’s ‘best-version of truth’ via accurate […].
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Aquire
OCTOBER 8, 2021
We’ll take a wild guess and say you’ve handled annoyed customers in-store before. And ever since online shopping started becoming the norm, consumers have grown more impatient with brands that don’t meet their demands. That’s because the digital world is a place of fierce competition — so much so that online shoppers know exactly what they want and where to get it.
Customer Think
OCTOBER 8, 2021
Noticeable Facts! 1. Every 14 seconds, a business enterprise suffers from the attack of ransomware, as per Tech Jury. 2. Online crime is to reach a whopping $6 Trillion by 2021, as per ZDNet. 3. On average, it takes as long as 6 months to detect a data breach issue in a firm. Undoubtedly, it […].
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
OCTOBER 8, 2021
In an era that has created drastic shifts in the way we live and work, it’s more important now than ever to check in on employees and ensure that they feel valued and heard. Understanding the employee experience helps you cultivate an environment that allows them to put their best foot forward. Creating a better […].
MyCustomer Experience
OCTOBER 8, 2021
CAs the Vice President of Client Services for Blue Ocean, I am fortunate to work with a wide variety of companies. Clients of all types turn. 8th Oct 2021. By BlueOceanContactCenters.
Customer Think
OCTOBER 8, 2021
LinkedIn is one of the fastest-growing social media networks for professionals. With 2 users joining every second, translating into 62 million per year, it’s the most powerful career development platform. Recent data reveals that LinkedIn now has over 740 million users, where 90 million are senior-level executives, and another 63 million are professionals in decision-making […].
MyCustomer Experience
OCTOBER 8, 2021
CAs the Vice President of Client Services for Blue Ocean, I am fortunate to work with a wide variety of companies. Clients of all types turn. 8th Oct 2021. By BlueOceanContactCenters.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
OCTOBER 8, 2021
Some part of my brain is always working on the overall evolution of revenue generation. And that part of my brain is also always obsessed with the buyer’s reality, because their reality as buyers drives our reality as sellers. Buyers (including those of us who market for a living!) have become expert at avoiding unsolicited […].
Qualtrics
OCTOBER 8, 2021
Virtually every statistic and measurement your brand gathers are to answer one ultimate question: “How are we doing?” As a marketer, a customer success team, or product manager, you want to know the impact your work has on the business—from email opens and bounce rates to month-over-month conversion rates and feature adoption rates. And the business as a whole wants to know how it’s doing in terms of customer satisfaction.
Customer Think
OCTOBER 8, 2021
Several studies have found that more than 90 per cent retail companies across the broad spectrum of industries believe location data plays a critical part in their successes. In fact, the popularity of location intelligence has grown so much that it is expected to touch about $32.8 billion in value by 2027. This technology has […].
Shep Hyken
OCTOBER 8, 2021
Doug Liantonio is the Marketing Outreach Analyst at Gravy Solutions , a company that helps subscription-based businesses recover failed payments and retain customers. He shares four customer service methods for your subscription-based business that will help you boost your reputation, increase customer satisfaction, and improve overall business health.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Customer Think
OCTOBER 8, 2021
CX is about more than competence If you manufacture widgets, you may have market dominance based on being super-duper great at making widgets. Perhaps you’ve got a niche in a particular type of wi.
Customer Think
OCTOBER 8, 2021
IMAGEM: TOOLS CHARACTER (animaniacis disney) This week many companies experienced a worldwide problem of 3 applications being offline: Instagram, Facebook and Whatsapp. The losses are still being calculated, because many will say: This was not in the scope or responsibility of the company, etc… etc. Therefore, billions of professionals or clients were left like this […].
Customer Think
OCTOBER 8, 2021
After scrambling to set up remote working environments at the start of the pandemic, enterprises have largely recognized its advantages and adopted the WFH model. This new era has catapulted IT into a front-seat role as remote workers rely on IT to keep them connected daily, especially because popping into the next cubicle is no […].
Customer Think
OCTOBER 8, 2021
You’ve invited a large number of friends and colleagues over for a dinner party – how do you prepare? As you begin planning for your party, you realize that it’s a big job and you want to make sure the party is a success – so you engage a profe.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Customer Think
OCTOBER 8, 2021
There is no excuse for poor content in a customer service courseI often think that, if chemistry was taught as haphazardly as customer service often is, there would be a lot more unintended explosions in the classroom.There is a huge amount of misinfor.
Customer Think
OCTOBER 8, 2021
Your Team Is An Improv Group Your team IS an improv group. Collaboration Is What High-Performing Teams Do Every team in a business setting is an improv group. I don’t care what kind of business you are in or work for – every business team is an impro.
Customer Think
OCTOBER 8, 2021
This is the second in a three-part series that explores critical questions CX leaders should be asking – and able to answer. There’s some overlap between B2C, B2B, and B2B2C issues, but I want to address each audience individually. Last week, I covered.
Customer Think
OCTOBER 8, 2021
This is the fourth in a 5-post series titled “Customer Experience Excellence – The Airbnb Way.” This week we continue to journey through key concepts found in my 10 leadership books by diving back into our cursory review of my book titled The Airbnb Way – 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. Last week we touched […].
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Customer Think
OCTOBER 8, 2021
New online shopping platform helps shoppers ‘buy more, pay less’ by spending and earning loyalty points instantly at checkout.
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