Adrian Swinscoe
OCTOBER 22, 2021
Vasco Pedro, CEO and Founder of Unbabel, recently told me a story when I spoke to him on my podcast about his experience with British Airways’ […]. The post Combating language discrimination in customer service first appeared on Adrian Swinscoe.
Shep Hyken
OCTOBER 22, 2021
Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing. He shares six ways companies and their brands can deliver an exceptional customer experience. Companies and their brands are no longer built through advertising but through experiences, and these experiences are customer-driven.?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hodusoft
OCTOBER 22, 2021
Top 10 Tips to Improve the Productivity of Your Call Center Agents. Call centers are typically considered cost centers, evaluated primarily based on the results they produce. Particularly, the metric- cost per contact. Due to its highly competitive nature, it is one of the toughest, and demanding industries. Therefore, maintaining improve call center productivity, agent productivity can be a difficult task for managers.
Zendesk
OCTOBER 22, 2021
Social selling has impacted the market ever since we started trading products. A gentleman in 1600s Italy could visit a family member, adore their new statue, and ask where they got it. Market analysis indicates that consumers influenced by social media are four times more likely to spend more on purchases. That’s over standard advertising. With the market shifting, it’s essential that your company has a strong handle on the social market and how to use it to your advantage.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Ameyo Callversations
OCTOBER 22, 2021
“A few years back, Artificial Intelligence for businesses was just like a fidget spinner for kids. They were playing with it because it seemed interesting. However, now businesses are utilizing it for real results.” – Sachin Bhatia (CEO, Ameyo). As the world becomes more technological and digital with the changing dynamics, Conversational Artificial Intelligence (AI) is enabling businesses to reduce communication friction between humans and computers.
Conversation Agent
OCTOBER 22, 2021
777 Third Avenue. David Leddick was Revlon's Worldwide Creative Director in 1966. Steven Pressfield's boss at Grey Advertising. David helped the author of The Legend of Bagger Vance get a junior copywriter job. “I can't hire you here. If I did, you would always be remembered as the young man who used to carry copy from one office to another. Go elsewhere, make a name, then come back, if you dare.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Doing CX Right
OCTOBER 22, 2021
Bob Burg, Hall of Fame Keynote Speaker and co-author of “The Go-Giver.” shares how to deliver real customer value to achieve business results. The post How to communicate effectively and deliver real value appeared first on Doing CX Right.
Sprinklr
OCTOBER 22, 2021
The financial services industry is in the midst of a full-blown digital transformation, with social media and other digital channels squarely in the center. As a result, financial advisors are seeing unprecedented levels of success using social networks to identify prospects, reach customers, and engage more effectively with their audience. Today, 89% of advisors can attribute new client gains to their social media outreach.
MyCustomer Experience
OCTOBER 22, 2021
WMore and more brands are becoming customer-obsessed. There is a renewed willingness to invest in a practice long seen as a 'necessary evil. 22nd Oct 2021. By Tue Søttrup Chief CX Evangelist.
Qualtrics
OCTOBER 22, 2021
A best-in-class CX program , powered by Qualtrics Experience ID, requires a steady stream of reliable customer data to hydrate the XM Directory. The ability to understand end-to-end customer journeys and segment personalized outreach is enriched by customer attributes (UserID, email, lifetime spend, subscription status, location) and transaction history.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
MyCustomer Experience
OCTOBER 22, 2021
Some of your employees are back at their desks, while others are still working from home. So how can businesses keep their hybrid workforce. 22nd Oct 2021. By James Scott CEO & Co Founder.
Aquire
OCTOBER 22, 2021
Does your business have a conversion rate goal that you’re struggling to reach? Are you unsure of the best next step to optimize your website for conversion? No matter which scenario you face, we’ll show you how to calculate conversion rates, compare your company’s numbers to the competition, and how to boost conversions the smart way. Let’s get started.
MyCustomer Experience
OCTOBER 22, 2021
UOn the heels of record-breaking numbers last year, as referenced by the IPC , the 2021 peak holiday season promises an equally impressive. 22nd Oct 2021. By CBaldwin_Insider VP Marketing.
Execs In The Know
OCTOBER 22, 2021
We know customers feel the pain of being inadequately supported on a particular channel. In fact, in a recent survey, we found that 46% of customers believe that they aren’t getting the support that they deserve. The good news? A better way is on the horizon. It just requires making customer-centric decisions when it comes to channel deployments. Rather than focusing on a single channel, such as only text or only voice, brands should think about the power of deploying a few channels together wit
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Uniphore
OCTOBER 22, 2021
Since the pandemic, IT help desks have been overwhelmed with requests for assistance. Help desk ticket volumes grew 35%, causing ticket backlogs, time to resolution, and support costs to grow. For many companies, this influx of requests and now working remote has accelerated the need for digital-first solutions. With a platform of conversational AI capabilities, IT help desks can automate and optimize the entire IT help desk experience, from self-service to staff-assisted service to post-interac
Expert insights. Personalized for you.
246 
Let's personalize your content