Shep Hyken

OCTOBER 14, 2022

This week, we feature an article by Christopher Jan Benitez, a freelance writer who specializes in digital marketing. He shares the importance of developing online training resources for your customer service team and how to implement one for the success of your business. Your customer service team must be an asset to your organization. They should help provide quick service , sustain positive customer relationships, and help address concerns prospects have from becoming one. .

Customer Service 69

Customer Service Customer Loyalty Customer Relationship Customer Expectations 69

Doing CX Right

OCTOBER 14, 2022

Kerry Bodine, co-author of Outside In and a globally recognized customer experience expert explains how to put the customer first and gain financial benefits by doing human-centered design and journey mapping the right way. Kerry and I dive into her famous book “Outside In” (a must-read) and discuss practical ways to apply human-centered design, and journey mapping the right way.

CX 69

CX Customer Experience 69

Zonka Feedback

OCTOBER 14, 2022

With a vast number of customer feedback software available to us today, it is easy to get confused. While some tools may help you create the most attractive surveys, some may have features that enhance feedback management and make way for implementation.

Customer Feedback 52

Customer Feedback 52

Doing CX Right

OCTOBER 14, 2022

Do you have a story about a great customer and employee experience? What CX best practices and leadership lessons can others learn from? Apply to get featured on DoingCXRight®?. The post Get Featured On DoingCXRight®? appeared first on Doing CX Right.

CX 52

CX 52

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 trillion USD by 2026. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

1 to 1

OCTOBER 14, 2022

The landscape of retail banking is rapidly changing. Physical banks are closing and the age of virtual banking is here. It is a change brought on by upstart fintech firms, forced by the global pandemic, and demanded by consumers. It is causing banks and financial services firms to adapt to a whole new way to provide personalized services. Consumers still want authentic relationships with their banks, a personal connection even as they prefer to connect digitally.

CX 32

CX Retail Contact Center Start-ups 32