Hodusoft
SEPTEMBER 21, 2022
What Is Outbound Call Center Software And How Can I Improve My Outbound Call Center? Outbound calling has been an effective strategy for businesses to expand their customer base. A research study has shown that businesses that use cold calling tactics have experienced 42% more business growth than those that don’t. Therefore, outbound calling is not an obsolete marketing technique.
Shep Hyken
SEPTEMBER 21, 2022
Just a few weeks ago, I wrote about how to create trust with customers. No doubt, a customer who trusts you is more likely to do business with you. And while that is obviously important, creating trust with employees may be even more so. A company that is trusted by customers is first trusted by employees. . With that in mind, here are my top three ways to create employee trust: .
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Intercom
SEPTEMBER 21, 2022
Up until about 20 years ago, businesses had to be personal to be successful. Because of the limited scale any business could operate in – a scale which was literally dictated by their location – it was relatively easy for them to build personal relationships with customers. People did business face-to-face, shaking hands, smiling, and building meaningful relationships.
Zendesk
SEPTEMBER 21, 2022
Trying to find the right words can be hard, especially in high-pressure situations. And sales is a high-pressure industry. Luckily, when the wordplay of marketing magicians is at your fingertips, finding the perfect words for your sales slogan is easy. In this piece, we’ll break down exactly what a sales slogan is, how it’s different from a tagline, and how it benefits your campaign and company.
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cxservice360
SEPTEMBER 21, 2022
One of the most talked about technologies in the world today is artificial intelligence (AI). A basic definition of AI is systems or machines simulating human intelligence tasks. Companies that have successfully integrated AI into their operations had to come to this conclusion at some point: AI can’t replace humans. Various basic human skills are. Read more.
The DiJulius Group
SEPTEMBER 21, 2022
Andy Bailey is a best-selling author and business coach. He started his first business in college and grew it to be an INC 500 multi-million dollar company. Through this experience, he learned how to build great organizations. Most recently, Andy founded the company Petra. He spends his time coaching and passing on to other entrepreneurs, Read Full Article.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
1 to 1
SEPTEMBER 21, 2022
Today’s business climate is creating a difficult balancing act for CX leaders. On one hand, they’re looking to provide customers with excellent service while providing omnichannel engagement in customers’ preferred channels. On the other hand, hiring skilled labor and retaining a trained workforce continues to be challenging in the current market. These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level.
ClientSuccess
SEPTEMBER 21, 2022
In the world of customer success, the idea of speed has somehow taken root and become an overarching goal for many teams. We have to get this issue resolved as quickly as possible, and this renewal process is taking too long – how can we speed it up are just two examples of conversations that have probably happened in every single customer success department meeting.
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