Mon.Oct 03, 2022

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CX job vacancy of the week: DWP

MyCustomer Experience

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 4th Oct 2022. By Rhys Fisher Staff Writer.

CX 52
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Importance of Product Feedback

Zonka Feedback

The success of a product depends on how well it is able to serve your target customers and how much they love it. Whether you make changes to your existing product or develop altogether a new product, it is crucial to listen to the customers’ opinions and better understand what they actually need.

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Finserv, disrupted: A CX Moment with Neo Financial

Zendesk

The banking industry is by necessity very conservative, but with changing consumer tastes and expectations, financial institutions are striving to modernize the way they communicate with customers. Neo Financial aims to do just that by disrupting the finserv industry in Canada. Based in Calgary, Alberta, Neo Financial was founded in 2019 by startup veterans Andrew Chau and Jeff Adamson.

CX 52
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Showing Love for Customer Service Week

MyCustomer Experience

Happy Customer Service Week! Observed every year during the first full week of October, Customer Service Week is an international. 3rd Oct 2022. By Mandy Reed Global Head of Marketing.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Maurice FitzGerald: The One Problem we Need to Solve

LitmusWorld

VOICE OF EXPERTS The One Problem we Need to Solve Maurice FitzGerald, is VP Customer Experience HP and HPE Software (rtd.) author, founder Maurice FitzGerald Consulting, Editor in Chief – Content – OCX Cognition Inc. Read more… Maurice FitzGerald: The One Problem we Need to Solve appeared on LitmusWorld.

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Customer Intelligence – October Edition

VOZIQ

Customer service stands atop when it comes to running a business. Satisfied customers mean a successful business. With time, customer expectations have pivoted basic to personalization. There is, however, a fine line between personalizing customer service and overdoing it. Here are some articles that give you a glimpse of the shift in customer expectations and how to deal with it.

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Customer Intelligence – October Edition

VOZIQ

Customer service stands atop when it comes to running a business. Satisfied customers mean a successful business. With time, customer expectations have pivoted basic to personalization. There is, however, a fine line between personalizing customer service and overdoing it. Here are some articles that give you a glimpse of the shift in customer expectations and how to deal with it.

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Colin Shaw: The 5 Rules of Measuring & Managing Customer Emotions [Podcast & Article]

LitmusWorld

VOICE OF EXPERTS The 5 Rules of Measuring & Managing Customer Emotions When I was in corporate life, my boss asked me to improve the Customer Experience and do it for the least cost. I Read more… Colin Shaw: The 5 Rules of Measuring & Managing Customer Emotions [Podcast & Article] appeared on LitmusWorld.

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5 Top Customer Service Articles of the Week 10-3-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Experience Statistics: 7 Formulas You Need to Know by Brianna Langley. (CMSWire) As a customer experience professional, do you have to be a trained statistician?

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Michael Hinshaw: 6 Ways Business and IT Can Partner to Drive Next-Level Experiences

LitmusWorld

As CX becomes an end-to-end concern and technology and data become ever more critical elements of successful CX, IT plays an increasingly vital role in shaping decisions across the enterprise. Michael Hinshaw: 6 Ways Business and IT Can Partner to Drive Next-Level Experiences appeared on LitmusWorld.

CX 52
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.