The DiJulius Group

MARCH 13, 2023

While artificial intelligence (AI) is already improving the customer experience, it will dramatically improve the employee experience over the next decade.

ML 100

ML Artificial Intelligence Data Entry AI 100

ClientSuccess

MARCH 13, 2023

Email marketing has evolved, and today’s subscribers are looking for a lot more than simple promotions. With so many competitors vying for attention, it’s essential to capture the user with creative emails that engage them on an individual level.

Customer Relationship 83

Customer Relationship 83

Customer Service Life

MARCH 13, 2023

Image by Irfan Ahmad from Pixabay In a world of social media, especially Instagram, I fear that we’ve fallen into a belief that more hashtags is better.

Social Media 78

Social Media Gaming Customer Satisfaction Contact Center 78

DMG Consulting

MARCH 13, 2023

CX and Contact Center Priorities and Technology Investments for 2023 March 2023 Each year, DMG Consulting surveys our international customer base of enterprise, contact center, and IT leaders and asks them to share their customer experience (CX) and contact center goals, as well as related technology investment priorities for the upcoming year.

Contact Center 62

Contact Center Technology Technology Artificial Intelligence 62

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Execs In The Know

MARCH 13, 2023

Car sharing has become increasingly popular in recent years, with apps like Turo revolutionizing the way we think about car rental. Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It’s like Airbnb, but for cars.

Transportation 52

Transportation Sports Hospitality Hospitality 52

Execs In The Know

MARCH 13, 2023

Customers now demand personalized and targeted digital experiences that cater to their specific needs and preferences.

Hospitality 52

Hospitality Hospitality Government Customer Expectations 52

Comm100

MARCH 13, 2023

The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the list goes on. However, what hasn’t been so clear is student receptiveness to these chatbots – until now.

AI 52

AI Social Media Education Customer Service 52

Execs In The Know

MARCH 13, 2023

As leaders in helping major brands take full advantage of the Total Experience Formula™ , we’re excited to highlight three data points from Execs In The Know’s 2022 CX Leader’s Trends & Insights report that show why a Total Experience strategy should top your list of priorities for 2023.

Touchpoint 52

Touchpoint Innovation Technology Technology 52

CSAT.AI

MARCH 13, 2023

As a customer service leader you know that providing great customer experience is essential to the success of your business. Whether you call them iGen, Net Gen, Zoomers or just Gen Z , this segment is an important growing part of the consumer population.

Social Media 85

Social Media Social Listening Sentiment Analysis AI 85

Speaker: Sneha Narahalli - VP, Head of Product at Sephora

In this webinar, Sneha Narahalli, Head of Product at Sephora (Digital, Data & MarTech), will give you an iterative method for identifying and developing Product Market Fit.

Start-ups

Intercom

MARCH 13, 2023

You satisfy your customers, but can you satisfy our curiosity? With Line Granseth, Head of Customer Service at Morgenlevering AS Please tell us a little bit about your company and what you do there. I am the Head of Customer Service here at Morgenlevering.

Customer Experience 59

Customer Experience Customer Service 59