Customer Service Life

MARCH 13, 2023

Image by Irfan Ahmad from Pixabay In a world of social media, especially Instagram, I fear that we’ve fallen into a belief that more hashtags is better. Think about the last time you scrolled through the ‘gram and landed on a post that included a 100-character description followed by at least twice that character count in hashtags. I’m not sure I can really fault that person since hashtags are totally free.

Customer Experience 96

Customer Experience Social Media Customer Service Customer Satisfaction 96

The DiJulius Group

MARCH 13, 2023

While artificial intelligence (AI) is already improving the customer experience, it will dramatically improve the employee experience over the next decade. Tedious tasks that once took agents hours upon hours to complete—be it boring data entry or replying to repetitive questions—will be relegated to computers. Along with its subfield of machine learning (ML), there are.

AI 108

AI Artificial Intelligence Data Entry ML 108

Comm100

MARCH 13, 2023

The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the list goes on. However, what hasn’t been so clear is student receptiveness to these chatbots – until now. Comm100’s latest higher education survey asked current students in North America what they thought about chatbots and the service that they can provide.

AI 95

AI Education Social Media Customer Service 95

CSAT.AI

MARCH 13, 2023

As a customer service leader you know that providing great customer experience is essential to the success of your business. Whether you call them iGen, Net Gen, Zoomers or just Gen Z , this segment is an important growing part of the consumer population. In 2021 Bloomberg stated Gen Z had $360 billion in disposable income. To get their attention (and some of that income) you need to understand their language.

Social Media 91

Social Media Sentiment Analysis Customer Experience Customer Feedback 91

Speaker: Joe Cicman - Principal Analyst at Forrester, and Jason Cottrell - CEO & Founder at Orium

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.

Retail

Execs In The Know

MARCH 13, 2023

Car sharing has become increasingly popular in recent years, with apps like Turo revolutionizing the way we think about car rental. Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It’s like Airbnb, but for cars. It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation.

CX 88

CX Transportation Customer Retention Customer Service 88

ClientSuccess

MARCH 13, 2023

Email marketing has evolved, and today’s subscribers are looking for a lot more than simple promotions. With so many competitors vying for attention, it’s essential to capture the user with creative emails that engage them on an individual level. That means researching your target audience and utilizing data analytics to send out newsletters tailored just to their interests!

Customer Relationship 80

Customer Relationship Start-ups 80

Customer Think

MARCH 13, 2023

by Andrew O'Brien in Andrew O'Brien, Artificial Intelligence Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. For many, the buzz about ChatGPT is evoking the same exploratory wonder they once experienced w.

Contact Center 65

Contact Center Customer Experience Artificial Intelligence Technology 65

Intercom

MARCH 13, 2023

You satisfy your customers, but can you satisfy our curiosity? With Line Granseth, Head of Customer Service at Morgenlevering AS Please tell us a little bit about your company and what you do there. I am the Head of Customer Service here at Morgenlevering. Morgenlevering (translated to “Morning delivery”) is a Norwegian website that delivers freshly baked goods to your mailbox or doorstep the next morning.

Customer Service 59

Customer Service Customer Experience 59

Execs In The Know

MARCH 13, 2023

Customers now demand personalized and targeted digital experiences that cater to their specific needs and preferences. In the competitive digital market, companies that satisfy and surpass customer expectations have a higher chance of succeeding, whereas those that fail to do so are at risk of losing their customers and market share. The end-to-end (E2E) customer journey, starting from the first encounter to the purchase, follow-up assistance, and continuous engagement, is now table stakes and p

CX 52

CX Customer Experience Customer Expectations Hospitality 52

Execs In The Know

MARCH 13, 2023

As leaders in helping major brands take full advantage of the Total Experience Formula™ , we’re excited to highlight three data points from Execs In The Know’s 2022 CX Leader’s Trends & Insights report that show why a Total Experience strategy should top your list of priorities for 2023. Why are we seeing Total Experience become so critical for our customers?

CX 52

CX Touchpoint Customer Experience Start-ups 52

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

CX