Mon.Mar 13, 2023

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How AI Will Impact the Employee Experience

The DiJulius Group

While artificial intelligence (AI) is already improving the customer experience, it will dramatically improve the employee experience over the next decade.

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6 Tips for Crafting Newsletters that Drive Customer Engagement


Email marketing has evolved, and today’s subscribers are looking for a lot more than simple promotions. With so many competitors vying for attention, it’s essential to capture the user with creative emails that engage them on an individual level.


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Tags in Your Ticketing System: How, Why, and When to Use Them

Customer Service Life

Image by Irfan Ahmad from Pixabay In a world of social media, especially Instagram, I fear that we’ve fallen into a belief that more hashtags is better.

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CX and Contact Center Priorities and Technology Investments for 2023

DMG Consulting

CX and Contact Center Priorities and Technology Investments for 2023 March 2023 Each year, DMG Consulting surveys our international customer base of enterprise, contact center, and IT leaders and asks them to share their customer experience (CX) and contact center goals, as well as related technology investment priorities for the upcoming year.

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December CMI Placeholder

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Turo’s Chief Operations Officer Discusses the Power of Customer Obsession

Execs In The Know

Car sharing has become increasingly popular in recent years, with apps like Turo revolutionizing the way we think about car rental. Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It’s like Airbnb, but for cars.

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3 CX Leaders Discuss Creating Digital Experiences That Engage and Delight Customers

Execs In The Know

Customers now demand personalized and targeted digital experiences that cater to their specific needs and preferences.

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The Future of Higher Ed Enrolment – Student Survey Reveals Overwhelming Chatbot Acceptance


The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the list goes on. However, what hasn’t been so clear is student receptiveness to these chatbots – until now.

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Three Reasons to Focus on Total Experience in 2023

Execs In The Know

As leaders in helping major brands take full advantage of the Total Experience Formula™ , we’re excited to highlight three data points from Execs In The Know’s 2022 CX Leader’s Trends & Insights report that show why a Total Experience strategy should top your list of priorities for 2023.

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5 Social Media Strategies To Help You Forge Powerful Connections With Gen Z


As a customer service leader you know that providing great customer experience is essential to the success of your business. Whether you call them iGen, Net Gen, Zoomers or just Gen Z , this segment is an important growing part of the consumer population.

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Product Market Fit: A Lesson from Sephora’s Head of Product

Speaker: Sneha Narahalli - VP, Head of Product at Sephora

In this webinar, Sneha Narahalli, Head of Product at Sephora (Digital, Data & MarTech), will give you an iterative method for identifying and developing Product Market Fit.

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Response Time: Vol. 2


You satisfy your customers, but can you satisfy our curiosity? With Line Granseth, Head of Customer Service at Morgenlevering AS Please tell us a little bit about your company and what you do there. I am the Head of Customer Service here at Morgenlevering.