Callminer
OCTOBER 18, 2022
Join us for LISTEN in Miami, Oct. 31 - Nov. 2, to hear about our product roadmap and how we're supporting experience management use cases, including customer, product and brand experience.
Zonka Feedback
OCTOBER 18, 2022
The Net Promoter Score is the most popular CX metric that businesses across the globe use to measure customers’ loyalty. It can be measured using an NPS survey that enables customers to rate their experiences and also share the reason for their scores.
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Shep Hyken
OCTOBER 18, 2022
The Leader’s Playlist. How Memories, Experiences, and Patterns Impact Leadership Style. Shep Hyken interviews Susan Drumm, CEO & Chief Empowerment Officer of Meritage Leadership Development and the author of The Leader’s Playlist: Unleash the Power of Music and Neuroscience to Transform Your Leadership and Your Life. She shares how to use music to improve your leadership style and make the changes that no longer serve you.
Fonolo
OCTOBER 18, 2022
Agents are the key to a successful call center—that’s no secret. But it takes more than hiring the right individuals to reach your goals. People management is a big part of running a successful call center, including managing employee absences, both scheduled and unscheduled. While it’s normal for agents to take an occasional sick or personal day, extended time away from work can directly affect your KPIs and other performance metrics.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
ClientSuccess
OCTOBER 18, 2022
As the importance of customer success – and the role of customer success managers – has grown over the past few years, more and more responsibility is falling into the laps of CSMs. Managing customer accounts is no longer contained to spearheading implementation and being on call to help customers through issues. Modern CSMs are now responsible for the full spectrum of customer conversations, including those trickier ones that may center around strategic initiatives such as renewals, upsells, ex
MyCustomer Experience
OCTOBER 18, 2022
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 18th Oct 2022. By Rhys Fisher Staff Writer.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
ProProfs
OCTOBER 18, 2022
Many companies allocate a generous training budget but fail to deliver targeted and impactful training. As a result, they end up wasting a lot of money, effort, and time. But does all of this massive investment translate into employee productivity and ROI? . Sadly, no. To avoid this misfortune and ensure that you deliver the right training to the right people, you must set up an effective corporate training assessment process. .
Uplifting Service
OCTOBER 18, 2022
[link]. How can YOU stay fully staffed with EXCEPTIONAL employees… even in a tight labor market. My clients at LUX* have cracked the code. They have remained FULLY STAFFED… even after sending all their international workers home during COVID lockdowns… and even as the REST of the tourism industry struggles to attract and retain workers. . What’s their secret??
SugarCRM
OCTOBER 18, 2022
On this episode of the Fuel Growth podcast series, my co-host Clint and I got to sit down and speak with growth expert and multiple hat wearer Rachel Spasser. Rachel is not only a Managing Director and the CMO at Accel-KKR, she also leads the AKKR Consulting Group. Accel-KKR is a global technology-focused private equity firm headquartered in Silicon Valley with over $14 billion in total assets under management.
Uplifting Service
OCTOBER 18, 2022
[link]. Want to build a MAGNIFICENT service reputation? You AND your team will need to make THIS mindset shift. . You need to STOP thinking about what’s in it for you… and start thinking about how to help OTHERS. That might SOUND obvious, but we ALL make hundreds of self-interested decisions each day. Without even realizing it… and without thinking twice.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
SugarCRM
OCTOBER 18, 2022
By now, you know the importance of customer relationship management (CRM) and the impact it can have on your business. The trick is choosing the right provider with the best value. There are now more than 2,200 CRM providers in the U.S. How can you know which one is right for your business? We’ve put together a guide to CRM pricing to help you know what to look for, what’s standard, and what you can afford to skip.
Zendesk
OCTOBER 18, 2022
It’s more important than ever for businesses to create strong customer connections. In today’s competitive landscape, companies need to connect with their audience if they want to stand out from the crowd, retain customers, and build loyalty. In the Zendesk Customer Experience Trends Report 2022 , 60 percent of companies stated that succeeding at wowing customers has improved their customer retention.
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