Uniphore

JANUARY 14, 2022

WEBINAR. Strategic roadmap to deliver new-age customer experiences. Register Now. 2022 is the year where companies are innovating to thrive and succeed in the service-driven economy. Organizations looking to differentiate must embrace modern technologies to meet increasing expectations for service excellence.? Customers are vouching for brands that empower their agents and treat employees better.

Customer Experience 130

Customer Experience Contact Center AI Omnichannel 130

Zonka Feedback

JANUARY 14, 2022

Imagine you have bought a new product from a shopping mall but went through a bad experience with the quality of the product. You get an SMS survey asking for feedback. As you give a poor satisfaction rating on the feedback question, you are asked in the next question, “What did you like the most about our product?” How would you feel? More frustrated, isn’t it!

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MattsenKumar

JANUARY 14, 2022

No matter what the field, the role, or the level: We are all playing the balancing act. Men & women. It’s not a gender thing. It’s not an age thing. Work-life balance! Every time I come across this term, I wonder what exactly do we mean. For most of you who built your careers in the 2000s, this has a very different connotation than for those of us who entered the workforce – so to speak, in the 90s. ?

Gaming 52

Gaming 52

Shep Hyken

JANUARY 14, 2022

This week we feature an article by Todd Zerbe Senior Vice President of Engineering at Avaya. He shares why a neutral experience is just as bad as a negative experience and what can turn a neutral customer experience into an amazing one. Think about your most recent customer experience. Chances are everything was fine but is “fine” good enough? For competing organizations, a “fine” or neutral experience is just as bad as a bad experience because they’re not gaining any traction. .

VOC 65

VOC Engineering Social Listening Technology 65

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