Sun.Jul 18, 2021

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Digital Transformation: 7 Important Questions for Your Organization

Customer Think

Digital transformation has become more important than ever, as it’s the only way to navigate the waters of the post-pandemic world. While digital transformation used to be something that organizations had planned to adopt in the long term, the pandemic greatly accelerated the pace of adoption of digital-first practices. And why not? The only companies […].

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Daily Ways to Honor Work Colleagues, Employees, Customers, Friends, Family

Kate Nasser

Daily ways to honor work colleagues, customers, employees, friends, family to build sustainable relationships. by Kate Nasser, The People Skills Coach™, Author, Leading Morale. The post Daily Ways to Honor Work Colleagues, Employees, Customers, Friends, Family appeared first on KateNasser.com.

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Top Reasons Why InsurTech Companies are Making Waves in the Industry

Customer Think

The emergence of new technologies in the insurance industry has had an uplifting effect on business. From claims processing to lead conversions, insurtech – the interfection of insurance and technology- has overhauled the traditional processes and legacy systems and transformed the lives of insurers for good. The COVID-19 pandemic has accelerated the insurance tech market […].

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5 Proven Ways to Strengthen Your Customer Communications

CommBox

Customer Communication may be a daunting process, especially if you’re always addressing the same issues. However, this is an essential part of customer service and should not be neglected. Here are 5 ways you can communicate more effectively and save time in the long run. . Be forthcoming about your company values. Companies that have deep beliefs about social responsibility, social issues, ecology, ethical production, and more usually put their values forward in the beginning, and then with ti

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Marketing Can’t Save The Customer Experience

Customer Think

Customers don’t become loyal to your brand because your marketing is excellent. They become loyal because you take good care of them. Excellent customer service experiences drive a great customer experience. Make no mistake about it; marketing is essential. It drives customer awareness, helps build top of mind, influences our buying behavior, and significantly impacts […].

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11 Reasons Real Estate Needs WhatsApp Chatbots

Customer Think

For realtors, taking time out to ascertain the overall seriousness of a lead from scratch is time-consuming. But, it is a no-brainer that if you wish to be successful when it comes to real estate, you need to capture as many leads as possible to make sure that you have a specific number of clients […].

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5 Reasons to Prioritize Email List Hygiene for Marketing Success

Customer Think

Source: iStockphoto Do you know that your email list hygiene can make or break your next marketing campaign? Not sure what this term means? Email list hygiene is the process of weeding out cold or decayed contacts and retaining the responsive ones. There is nothing wrong with letting go of a chunk of dead contacts […].

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How Mobile Commerce App Delivers a More Engaging Shopping Experience Through AR?

Customer Think

The use of augmented reality (AR) in the retail space has already become too popular to deliver an engaging shopping experience. The promise of immersive experience apart, Augmented Reality (AR) continues to ensure real-time interactions between real-life and digital presentations. Augmented reality (AR) closes the gap between physical shopping and digital shopping experiences.

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Analyse this!

Customer Think

SelectHub recently analysed the ten critical CRM trends to monitor for 2021 and one of the key takeaways was that analytics will play a much larger role in decision making by 2022 according to 85 per cent of marketing executives asked. In the world of CRM pretty much everything is growing. Predictions show that CRM […].

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Change Management, Not “Bribes,” Improves CX

Customer Think

This post picks up where last week‘s left off…In giving bonuses based on overall survey results, companies are assuming that 1. teams actually know what to do in order to improve customer satisfaction and 2. they won’t do it unless incented to. Both po.

CX 69
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Boost CSAT Ratings 57% by Doing This

Customer Think

Almost three-fourths of organizations have (32.3%), or are planning to hire this year (41.5%), a Chief Customer Officer (CCO) or an executive-level role in charge of the customer experience (CX), according to Metrigy research. With customer engagement channels increasing and changing, and response time expectations growing, one of the key duties of most CCOs is […].

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How AI & Chatbots are profiting from mobile app technology?

Customer Think

Since people have held smartphones in their hands, businesses have started using mobile footprints & and highly inclining towards mobile app technology to make their business visible at every hand. The market is in high competition in using mobile app technology. Effortless & feasible user experience is the key thing to hit the market and […].

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Hybrid Demo Meetings – The Challenges of Mixed Face-to-Face and Remote Audiences

Customer Think

What is the strategy for handling situations where you are face-to-face with one group of prospects and other participants are connecting remotely? Treat the entire session as if it is a virtual demo! Background In the (ever-changing) New Nor.

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