Sun.Jun 13, 2021

article thumbnail

4 Marketing Strategies to expand your CX Strategy

SurveySensum

Give customers a positive customer experience and they will buy more. They will remain loyal. Your revenues will skyrocket. You must have heard this countless times. But, what no one talks about is, how to deliver that positive customer experience? A customer experience strategy is what helps you deliver delightful customer experiences to the customers. .

CX 111
article thumbnail

Revealing Change Makers’ Secrets

Heart of the Customer

As regular readers have probably noticed, I’ve been referencing the massive research project we undertook last year often in recent blog posts, especially while sharing learnings. Today I want to take you behind the curtain and describe the impetus for the project, explain some of the methodology, and tell you about my motivation and goals. […].

B2B 88