The Belding Group

JANUARY 8, 2023

60 Seconds That Make a Difference to Your Coworkers Want to make a difference to your coworkers? Here are four scenarios to illustrate how much of a difference 60 seconds can make: Scenario 1: A coworker calls and asks for your advice on a situation they are dealing with. A week later, you spend […]. Shaun Belding | www.shaunbelding.com.

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Execs In The Know

JANUARY 8, 2023

No matter what industry you’re in, as a CX leader it’s important to stay on top of current outsourcing trends and strategies as you navigate the ecosystem. As we head into 2023, the business process outsourcing (BPO) sector continues to evolve and grow as a service channel, with many new brands now fully embracing outsourcing partners—both onshore, nearshore, and offshore.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

Doing CX Right

JANUARY 8, 2023

Mark Schaefer, best-selling author and branding expert, says we're on the cusp of a marketing and customer experience revolution, and you are leading it. Learn how to leverage influencer marketing & become a credible influencer yourself. The post The Revolutionary Power of CX, Social, and Influencer Marketing appeared first on Doing CX Right.

CX 59

CX Social Media Customer Experience 59

Uplifting Service

JANUARY 8, 2023

[link] This key mindset shift will transform how the teams in your organization work together. Organizations often use the phrase “internal customers” to describe the relationship between different departments. But no one inside your organization is actually a customer. No, you are PARTNERS working together to serve your paying customers. Watch the video to see what I mean, and discover how replacing the phrase “internal customer” with “service partners” strengthens your team AND creates better

Finance 40

Finance Customer Service Sales 40

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