Fri.Jul 23, 2021

article thumbnail

4 Quick and effective ways to improve your customers ecommerce experience

Adrian Swinscoe

This is a guest post by Lucy Manole, a creative content writer and strategist at Marketing Digest. Having a beautiful eCommerce website packed with stunning visuals […]. The post 4 Quick and effective ways to improve your customers ecommerce experience first appeared on Adrian Swinscoe.

130
130
article thumbnail

Your customer service “Oh Sh*t Kit”

Customer Service Life

Planning the bachelorette party for a dear friend, I knew that “Oh Sh*t Kits” are a must to include for the bride tribe. In each “Oh Sh*t Kit”, you’ll find things like Tylenol, lip gloss, a scrunchie, hydrating face mask, sunscreen, body lotion, an electrolyte beverage, mints, tissues, bandaids and more. You just never know what will happen and you want to be prepared!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Guest Post: How to Use an LMS for Employee Skill Development

Shep Hyken

This week we feature an article by Ehsan Memari, a blogger for SkyPrep. He writes about how using a learning management system (LMS) expedites employee skill development in your organization. We are in the middle of a skills gap crisis. According to a study from the Society for Human Resource Management , 83% of HR professionals noticed a decline in the quality of job applicants, with one-third citing a lack of technical abilities. .

138
138
article thumbnail

The Most Important SaaS Statistics to Know in 2021

Customer Think

SaaS has allowed businesses of all shapes and sizes to get lean, save costs, and automate tedious day-to-day tasks. As the number of SaaS companies increase, providing plenty of different use cases, more and more businesses are getting their needs met on the cloud. If you’re thinking about using SaaS or have already dipped your […].

article thumbnail

From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

10 Ecommerce Challenges Businesses Face [+ Easy Solutions]

Aquire

The online shopping industry has been growing at an incredible rate, and so have ecommerce challenges. For example, the rise of digitalization has transformed the way online retailers operate. Although this online approach has made shopping easier for consumers, it has also brought unique problems for ecommerce companies — like website optimization and service over multiple digital touchpoints.

article thumbnail

How to Measure the Success of Your Language Operations

Customer Think

In the last decade alone, we’ve seen a rise of operations-for-everything — from DevOps to marketing ops and revenue ops — powered by all types of technology that makes it easier to collaborate across teams. Above all else, technology (and the operations professionals who manage it) makes formerly difficult-to-measure processes consistent, measurable, and repeatable.

More Trending

article thumbnail

Donors Are Giving: Strategic Tips On Securing Those Funds For Your Mission

Customer Think

The good news in the first quarter of 2021 is that donors, at every level, are giving more. In fact, according to the Lily School of Philanthropy, total giving is anticipated to rise 4.1 percent in 2021 and 5.7 percent in 2022. As the country rapidly reopens and the public is eager to gather together […].

112
112
article thumbnail

Is your CX program relevant post-pandemic?

MyCustomer Experience

IWhen was the last time you reviewed and assessed your Customer Experience (CX) or Voice of the Customer (VoC) program? If your answer is “. 2nd Sep 2021. By Alchemer.

CX 97
article thumbnail

“Community” Is a Buzzword, But Also Key to a People-Powered Strategy. Here’s What Brands Get Wrong About Community.

Customer Think

It’s funny to look back at our younger marketing selves just a few years ago, still working so hard to convince executives and CMOs that social media was a good bet to take. Now, in 2021, social media is ubiquitous. We’ve won the argument that social more than matters in the business world — it […].

article thumbnail

How to create a good customer experience

CallCare

A report from Microsoft claimed that as much as 96 per cent of consumers would class a customer experience as an important factor in choosing whether or not to stay loyal to a brand. With the help of modern technology, customers can now interact with a business in a multitude of ways, spanning from social media to live chat , email communications to phone calls.

article thumbnail

Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

article thumbnail

Building the Business Case: No Pain, No Gain

Customer Think

One of the most-commonly requested needs – often as a result of CEO/executive asks – is to build the business case for the business to focus on the customer experience. (It’s painful just to write that without thinking about this open letter to CEOs, e.

article thumbnail

How to Create Interactive Video Quizzes

ProProfs

I am an avid Instagram scroller and like to keep track of the latest trends. For some time now, I’ve been noticing the AMA (ask me anything) trend where Instagrammers- mostly influencers and brands use the AMA feature on their story and followers write their questions in the space provided. The Instagrammers then respond to those questions with either text, an image, or by recording a video of them answering the question.

article thumbnail

Why is Python so popular among Data Scientists?

Customer Think

Your organization is only as smart as the data you have access to. Consequently, the ability to extract insights from massive amounts of data decides your enterprise’s success. This is where data scientists and analysts interpret data and derive insights to help identify opportunities and make strategic decisions. For effective analysis of data, data scientists […].

article thumbnail

3 Ways Employee Disengagement Is Hurting Contact Centers

Uniphore

Employee disengagement is rampant in contact centers. Imagine a fire department where two-thirds of the firefighters on duty weren’t ready to respond to a call. How about a restaurant where two-thirds of the wait staff weren’t talking to patrons. Both of these situations would be totally unacceptable. But it’s actually the everyday reality at the contact center, according to Gartner’s recent report “Rampant Employee Disengagement is Driving Turnover and Harming Customer Outcomes.

article thumbnail

Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

article thumbnail

Manufacturing Sector: Technologies to Keep an Eye on in 2021

Customer Think

The global manufacturing sector, much like most other industries in the world, has been deeply impacted by the rapid advancement of technology. So rapid has been this change that the industry is already on the verge of Industry 5.0. Remember when everyone was talking about Industry 4.0? Seems just like yesterday, doesn’t it? Anyway, that’s […].

article thumbnail

How to Structure Your Customer Success Team

Totango

What makes a sports team successful? Excellent athletes who work together on both offense and defense to win the game. A good pitcher alone won’t win a baseball game. He needs a good catcher and good infielders and outfielders to support him, good batters to score points, and good coaches to make strategic play calls.

Gaming 126
article thumbnail

Oops we did it again? We’re Solving the Wrong Problem with Employee Workplace Experiences.

Customer Think

Oops, we did it again! We’re solving the wrong problem with employee workplace experiences. When the pandemic began, restaurants, to survive, had to convert overnight to take-out and drive-up options for their customers. Some restaurants simply took their in-person menus and put the food in a Styrofoam box. Others, the more customer-responsive and “design-thinking” ones, […].

59