Steven Van Belleghem

MAY 30, 2021

One week into training, Zappos offers new hires their pay, plus a few thousand dollars to walk away if they don’t think they want to be part of the team. The idea is to weed out people who don’t buy into the esprit de corps Hsieh had created. Those who stay — and it’s about 97% of the trainees — adopt the corporate culture of customer service. Software company Workday boasts an amazing 98% customer satisfaction score for listening to customer feedback and adjusting its products to best meet cust

Customer Experience 99

Customer Experience Customer Satisfaction Customer Feedback Customer Service 99

Doing CX Right

MAY 30, 2021

If you want to transform your brand & gain a competitive edge, you need to elevate your customer experience skills & hire the right people. The post What CX Skills Are Most Important & How To Achieve Them appeared first on Doing CX Right.

CX 59

CX Customer Experience 59

LitmusWorld

MAY 30, 2021

LitmusWorld CX Dictionary Understanding any industry starts with learning the terminology that is commonly used on a day to day basis. To help you brush up your customer experience management skills, check out this exclusive Read more… LitmusWorld CX Dictionary appeared on LitmusWorld.

CX 52

CX Start-ups Customer Experience Management Customer Experience 52

Lightico

MAY 30, 2021

eSignatures work through a digital signature program by using public key infrastructure (PKI). PKI enables the secure management of electronic digital signatures. Due to the advanced development of technology and eSignatures becoming more secure, 40% of all signatures are now done on digital devices. Customers are insistent on being able to easily access services that businesses offer.

Legal 52

Legal Healthcare Customer Loyalty CRM 52

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CommBox

MAY 30, 2021

A lead is more than just a random prospective customer. It’s one that has a high likelihood to grow your business. You just need to capture their attention, offer value, and demonstrate that your work or service will address their pain points. Lead acquisition is the cornerstone of an effective B2B marketing strategy, setting up a strong pipeline will guarantee you a stable growth rate.

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B2B Social Media Entertainment Start-ups 93