Inside Customer Service

MARCH 3, 2022

"You're p **g me off!" The one-sentence email came from the company president. He was upset that the phones had been ringing all day, and blamed me for what was happening. Our phone lines rang throughout the office whenever a customer was holding for more than a minute. Everyone, including the president, was expected to drop what they were doing and answer the phone.

Customer Service 189

Customer Service Customer Experience Start-ups Customer Feedback 189

Fonolo

MARCH 3, 2022

Call center management requires high levels of attention, coordination, and strategy, especially as remote work environments become more and more of a reality. . In an article by Destination CRM, founding partner of International Customer Management Institute (ICMI) Brad Cleveland asserts that COVID-19 shifted 80% of in-person call centers to virtual call center environments.

Customer Satisfaction 87

Customer Satisfaction Technology Technology CRM 87

Beyond Philosophy

MARCH 3, 2022

It is essential to recognize when your customer decides to buy from you (or doesn’t). Once you identify when that happens, you can design an appropriate environment to get customers to decide to do what you want. . This customer decision point reminds me of the phrase, “Crossing the Rubicon.” The Rubicon river was a boundary to the north of Rome.

CX 78

CX 78

MyCustomer Experience

MARCH 3, 2022

HIt is essential to recognize when your customer decides to buy from you (or doesn't). Once you identify when that happens, you can design. 4th Mar 2022. By Colin Shaw Founder & CEO.

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SurveySensum

MARCH 3, 2022

11 best Voice of the Customer tools to listen to your customers effectively. Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. There is explicit comparison to the quality of services, availability and usability of products, and pricing. . As per Gartner Group, 89% of the companies still compete to stay on top in the minds of customers. .

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

MyCustomer Experience

MARCH 3, 2022

RIt is essential to recognize when your customer decides to buy from you (or doesn't). Once you identify when that happens, you can design. 4th Mar 2022. By Colin Shaw Founder & CEO.

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SugarCRM

MARCH 3, 2022

With a black swan event changing the face of business, and indeed our daily lives, almost overnight, there’s a lot that’s been out of business leaders’ hands over the last years. During uncertainty, it’s important to double down on the areas you can control and ensure your customer service and experience are as refined as possible. Many industries have seen their growth curtailed, and with that, customer retention becomes critical to survival.

CRM 26

CRM Technology Technology CX 26

Intercom, Inc.

MARCH 3, 2022

Despite how crucial user onboarding is to increasing customer conversion and retention , it’s still somewhat overlooked or brushed off in many organizations that see it as an item to cross off the checklist as soon as the user becomes a paying customer. And that’s exactly why today’s guest, Ramli John , jokingly calls it “the ugly duckling of growth.” Ramli is a Growth Coach at ProductLed, a community for product-led growth enthusiasts such as himself, and the author of Product-Led O

Start-ups 156

Start-ups Sales Education 156

Hodusoft

MARCH 3, 2022

How to Choose Best Call Center Software for Small Business in 2022. Businesses big or small still rely on call centers to manage customer queries. However, a full-fledged call center system is a distant dream for many small businesses given its costs (equipment, office space, infrastructure, IT support, and maintenance). Not anymore, the technological advancement in the telecom sector and the invention of cost-efficient call center software have made the dream a reality for small businesses acr

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52

Zendesk

MARCH 3, 2022

The fact is, better customer experiences are better for business. Great CX means your customers are happier, feel taken care of, and are more loyal, all of which leads to more profits. It takes the right tools and data to fuel those experiences, and a lot of it is already at your fingertips. Your customer service team knows a lot about your customers – how they actually use your products, what’s working and what’s not, and what they want to do.

Sales 98

Sales Customer Service Innovation Gaming 98

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail