Thu.Oct 13, 2022

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New at Intercom: Unlocking in-product messaging

Intercom, Inc.

?. At Intercom, we believe that in-product messaging will become the primary customer communication channel. Not only is it the only channel you have full control over, but it’s the best place to quickly sort out issues and share information with your customers in a swift, non-disruptive way. After all, if you’re trying to engage your customer or persuade them to take an action, the best and easiest place to do that is when they’re in the product itself – not a few hours or days late

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Multi-Lingual Customer Service is Easier Than Ever

MyCustomer Experience

This blog post is by Maria Ward, Account Manager & Knowledgebase Engineer at Creative Virtual, and featured as part of our Customer. 13th Oct 2022. By Mandy Reed Global Head of Marketing.

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Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. The last year hasn’t been easy. The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retenti

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Why Video is the Untapped Jewel to Greatly Enhance Your Customers’? Experience

Beyond Philosophy

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. We created this newsletter in partnership with Streem. Have you ever used the word “doohickey” or “thingymajig” in a call with a contact center? I have. I didn’t know what the whatchamacallit was, but I knew it wasn’t working. Unfortunately, the expert at the contact center didn’t know what the doodad I described was either, so we were at an impasse.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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6 Ways to Reduce Call Center Shrinkage

Fonolo

Reducing call center shrinkage sounds like a no-brainer. If you schedule enough staff, give them the tools to do their job, and ensure they stick to a schedule, your problem is solved, right? Not so fast. For starters, everyone knows call center agents work very hard — but no one can be at their desk 24/7. At any given moment, your scheduled staff may be attending a meeting, taking a break, or arriving late because their kid missed the bus and they had to drive them to school.

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What every SMB retailer should put on their wish list

Zendesk

It’s go time for retailers, and no one hustles harder than small businesses getting their brand out there during the holiday season. But those on the small-but-scaling side of retail don’t have to hustle on their own, especially when it comes to delivering an efficient, scalable customer experience through the high season and beyond. That kind of customer experience is well within reach—and well worth the investment, according to fresh data from the 2022 Zendesk CX Accelerator report.

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Top 7 Feedback Survey Tools to Know About

Zonka Feedback

There are many factors that go into deciding what can be the best among the pool of feedback survey tools for your business and its specific needs.

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Why video is the untapped jewel to enhance CX

MyCustomer Experience

Have you ever used the word "doohickey" or "thingymajig" in a call with a contact center? I have. I didn't know what the whatchamacallit. 13th Oct 2022. By Colin Shaw Founder & CEO.

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4 Steps to Get Over the Old Customer Funnel

SugarCRM

Customers today are more educated, have done more research, and are 80% of the way through their decision-making process before engaging with an organization. At the same time, consumer expectations are growing regarding how the business will treat them and respond to their needs. These profound shifts in customer expectations we’ve witnessed in recent years have eliminated the traditional customer funnel.

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Why Video is the Untapped Jewel to Greatly Enhance

MyCustomer Experience

Have you ever used the word "doohickey" or "thingymajig" in a call with a contact center? I have. I didn't know what the whatchamacallit. 13th Oct 2022. By Colin Shaw Founder & CEO.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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5 Digital Strategies that Increase University Enrollment

Comm100

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well. While digital recruitment strategies have levelled the field for some institutions, others may find it challenging adapting to the new landscape. To increase university enrollment, higher education institutions now need digital strategies to reach students where they are and how they want to connect.