Thu.Jan 19, 2023

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How attitude anchors can help you stay friendly

Inside Customer Service

Being friendly is a basic expectation in customer service. That's easy on some days. You're in a good mood. You enjoy helping people and things are going well. The products or services you support work well and customers are generally happy. Friendliness is more difficult on other days. You just don't feel friendly, warm, or upbeat. Customers are grumpy.

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Why Call Center Retention Matters

Fonolo

If call center retention keeps you up at night, you’re not alone. In the era of the “great resignation” and in an industry with record staff turnover, employee retention is on every manager’s mind. The numbers are sobering. According to the 2021 ICMI report, a contact center’s average employee turnover rate was 58% per year. This figure is about 10 percent higher than the US average employee attrition rate of 47.2%.

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The Ultimate Guide: How to Build a Customer Experience Department

Lumoa

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services. Furthermore, customers remember their good and bad experiences with brands.

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How Do I Know When a Customer Has Decided to Buy?

Beyond Philosophy

I love technology, but I can still be old-fashioned when working with clients. How? Meeting with clients, I like to put pen to paper and illustrate what I am saying with a handcrafted visual aid. My analog PowerPoint serves two purposes: These handmade creations will hang on a museum wall with a plaque because of the tremendous amount of raw talent exposed (ahem).

Finance 78
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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The Gig Economy: A Win-Win for Businesses and Distributed Workforce

Doing CX Right

As companies are downsizing, the gig economy offers value for companies and individuals Learn about workforce trends and how you can benefit. The post The Gig Economy: A Win-Win for Businesses and Distributed Workforce appeared first on Doing CX Right.

CX 73
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10 Ways to Upskill Your Customer Service Team

Zonka Feedback

Customer service teams play an important role in any business. They are the frontline personnel that customers rely on to get information, resolve issues, and provide assistance.

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Using AI & automation to empower agents

MyCustomer Experience

Today, the benefits of AI and Automation are now accessible to companies of all sizes. Enhancing business benefits & reducing.

AI 40
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How Unlocking the Potential of AI Could Hold the Key to Increasing Customer Retention

SugarCRM

When artificial intelligence (AI) was first introduced in the 60s, with a goal of mimicking human decision-making, it was already being heralded as the next big tech trend. Organizations were keen to adopt it even before they really knew what it was, or how it might apply to them. Fast forward six decades and AI remains a hot topic, but we have only begun to scratch the surface of adoption.