Fri.Feb 25, 2022

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Customers know how to solve data, privacy and AI trust issues. Brands should listen to them

Adrian Swinscoe

In early December, Cogito published some new research designed to capture consumers’ understanding of artificial intelligence (AI), their overall perception and utilization of it, and any […]. The post Customers know how to solve data, privacy and AI trust issues. Brands should listen to them first appeared on Adrian Swinscoe.

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2022 Product Roadmap

Totango

Have you seen what Totango is working on? We wrapped up 2021 with a few game changing innovations and are excited to get on the road again with another exciting year of new features. . In 2022, we’re upping our game on customer engagement, creating more team collaboration experiences, connecting Totango to more of the tools you use everyday, and supporting your organizational changes and evolution.

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Looking ahead to the future

Zendesk

The future of building successful businesses is rooted in how deeply they understand their customers as well as how quickly they can keep up with and exceed their expectations. With actionable insights, businesses can be more agile and respond faster to customer needs — generating better service and creating better products along the way. The end result is Zendesk’s vision of the world: a global economy powered by lifelong customers.

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Writing Excellent Customer Service Emails: Tips & Templates

Help Scout

Here are the best tips, tricks, and templates to use to improve your team’s processes for writing exceptional customer service emails.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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What is Customer Experience? Complete Introduction to CX

PeopleMetrics

Customer experience (CX) has become an essential cornerstone of modern business strategy. It helps you improve customer retention rates, efficiently focus on your highest-impact customers, and continually improve your services. Developing a world-class CX strategy is well worth the investment of your time! But what is customer experience? How do you design and manage a CX strategy?

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4 Voice of the Customer (VoC) Trends in 2022 [Infographic]

cxservice360

A Voice of the Customer (VoC) program is an invaluable tool that helps businesses keep a pulse on their customers, understand their needs and pain-points as well as preferences. These insights help businesses take actions that improve customer experience and deepen their relationship with the customer. To stay ahead of competition & drive meaning changes.

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4 Ways to use the Website Feedback Widget

Zonka Feedback

Getting user feedback on your website is key to building a product that resonates with the consumers and helps in creating a successful brand. But you cannot possibly expect visitors to share feedback by reaching out to you, especially when they do not convert. A simple and super powerful tool that can help you here is a Feedback Widget.

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Does Your Outsourced Customer Care Partner’s Locat

MyCustomer Experience

DThe current climate of customer service demands flexibility and adaptability. To put it mildly, we’re living through one of the weirdest. 25th Feb 2022. By BlueOceanContactCenters.

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Guest Post: The Shocking Percentage of Customers Who’d Leave Your Business Due to Bad Service – and What You Can Do About It

Shep Hyken

This week we feature an article by Janine Hunt, Client Partnership Director at Kura , a company that provides customer service solutions by outsourcing contact center services and software solutions. She shares how customer service is the deciding factor to your customer’s loyalty to your business. According to Forbes, 96% of customers would leave your business if you deliver a bad customer experience. .

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Teaching Analytical Reading

Help Scout

Advice on getting your customer service staff interested in writing more help documents and creating space for them to do so.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Closing the gender gap in customer service leadership roles

Zendesk

Since last International Women’s Day, women have made significant achievements in leadership representation in the workplace. Yet women are still promoted to higher-ranking and higher-paying leadership roles at lower rates than men. The latest Women in the Workplace Report from McKinsey illuminates challenges many women face that may contribute to this leadership gap.

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Help Scout’s Conversation Corner on Experience This!

Help Scout

Links, images, and further reading related to the Conversation Corner segment on the Experience This podcast in 2022.

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5 Reasons Why Traditional Retention Efforts Are Inadequate

VOZIQ

Retention leaders in recurring revenue businesses are always at risk of losing their customers to competitors. This ever-looming churn risk is increasing, despite all efforts to prevent it, because of growing competition, changing customer expectations, and the inability of traditional customer retention models to stay current. The five common traditional retention approach limitations are: 1.Fragmented Efforts.