Wed.Apr 27, 2022

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Detecting customer emotions with CallMiner

Callminer

Detecting emotions is hard. It is hard for machines because it is hard for humans. Read this blog to learn why it is so hard and why the CallMiner platform is one of the leaders in the space.

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Are You Using Net Promoter Score® (NPS®) Survey The Right Way?

Zonka Feedback

NPS® or Net Promoter Score® is the most important metric to measure customer loyalty and overall satisfaction with the brand. Therefore, it is important to use NPS® surveys at different touchpoints throughout the customer journey. Moreover, it is advised to conduct NPS® surveys through different channels depending on where your customers choose to interact with your business.

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3 Key Waiting Room Solutions to Increase Patient Satisfaction

Qmatic

Waiting is another word for lost time — and it’s always stressful and annoying. But waiting — and waiting — in a doctor’s office is not only stressful and potentially a health risk, it can also negatively impact the patient’s perception of the visit and treatment.

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The Most Important Employee in Your Business

Shep Hyken

Is the CEO or owner the most important employee of a business? They are the people who make the big decisions and determine the vision and strategy of the company. But if not for the company’s employees, that vision and strategy would mean nothing. . Here is where I’m going with this idea. Let’s say the owner of a restaurant is also the chef. This chef prepares the most amazing meals using the highest quality ingredients, and customers are willing to pay a premium to enjoy this epicurean exper

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Employee Experience Trends Report

Zendesk

From the back office to the boardroom, internal support teams—such as HR, Legal, and Facilities—are now front and center with leadership teams. Not only are they leading company efforts to reimagine the workplace, but they’ve also become a vital tool in helping to attract and retain top talent as more and more workers consider leaving their jobs. Companies now compete on how well they treat employees, but internal teams responsible for this important work aren’t getting the support they need to

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Episode 083: Restaurant Group Increases Sales and Profits During Unprecedented Times

The DiJulius Group

During the COVID-19 pandemic, many restaurants faced challenges beyond their control. Roughly 80,000 restaurants have temporarily or permanently closed since the start of the pandemic, according to estimates from the National Restaurant Association, down from 110,000 at the peak of the pandemic. Edley’s Restaurant Group is no exception. They are a restaurant company in the.

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Omnichannel Contact Center: A Beginner’s Guide to Scale Up

Hodusoft

Omnichannel Contact Center: A Beginner’s Guide to Scale Up. Providing the best customer service is one of the most important pillars of any businesses’ success. Earlier, call centers had limited resources making it difficult for tech support to handle every query. Today the concept of the omnichannel contact center has transformed the scenario.

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How can a Chatbot be Useful in the Real Estate Industry??

Ameyo Callversations

Chatbots have been around for a long time, nearly 68 years. During this time, they have got considerably smarter and reached almost every aspect of our society. We are communicating with them right from Skype, mobile to Facebook Messenger. Thus, they are not behind when it’s real estate chatbots. On the contrary, they have brought a revolution by making long variable forms into an enjoyable experience and have tremendously changed the way we purchase, rent or sell estates.

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Is the Internet a Significant Break from the Past?

Conversation Agent

And if so, how should we think about what we do with it? Innovation is not a single thing, a eureka (Greek for I have found) moment. There are many factors that go into taking a discovery to making an impact. Bringing something new to the world means standing on the shoulders of giants across generations and working with many people. Rather, innovation is a process where you match the right kinds of questions and the right strategies or resolve.

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How to Build the Ultimate Sales Forecast with CRM

SugarCRM

Is your sales forecast accurate enough? What revenue number is your team calling? Does the pipeline support your forecast? If you’re asking yourself these and many other forecasting questions, we have the answers! In this webinar with Christian Wettre, SVP & GM , Ellen True, Sr. Director, Product Management , and James Harper, Sr. Product Marketing Manager at SugarCRM, we showcased how to organize and empower sales teams to deliver accurate sales forecasts with CRM, and how Sugar Sell improv

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.