Totango

APRIL 15, 2022

In order to effectively optimize, scale and provide your customers with the best experiences possible, you need to have a high-quality customer success platform. But what do you do when the platform you’ve been using goes out of business? Or when you realize that the one you have just isn’t working for you anymore? You don’t want to lose the momentum you’ve been building, but sometimes a switch is necessary, so it’s important to find a platform that makes it easy for you to jump right in and sta

Start-ups 84

Start-ups NPS Customer Retention Customer Satisfaction 84

cxservice360

APRIL 15, 2022

Customers today have high expectations for brands, and they want a great experience throughout the entire buying process. These great experiences are critical to your company’s success since satisfied consumers are more likely to become loyal customers, and loyal customers increase revenue. Every part of a business that influences a customer’s view of the brand.

Customer Experience 78

Customer Experience Customer Service 78

Shep Hyken

APRIL 15, 2022

This week, we feature an article by Manpreet Chawla, senior digital marketing specialist at Knowmax , a knowledge base management solution for enterprises looking to provide exceptional customer experience to their customers via enhanced agent satisfaction. He shares how to create excellent customer experiences at every stage of the customer journey.

Customer Experience 65

Customer Experience Customer Satisfaction AI Actionable Insights 65

Zendesk

APRIL 15, 2022

Sales teams love numbers. Given the many ways to measure success—KPIs, ROI, quotas, sales pipeline velocity, and churn—it’s easy to get overwhelmed by raw information. And that’s not even considering outside data and statistics that inform trends across the entire industry. With the avalanche of internal and external sales statistics out there, it can be difficult to know which ones are most relevant to your sales strategy.

Sales 52

Sales CRM Social Media B2B 52

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