Customer Think
AUGUST 29, 2021
When you have invested the time and money to acquire a brand-new customer, you lose on the full revenue capacity of that individual if they leave, or churn, earlier than preferred. By minimizing the rate of churn, companies prosper and grow quicker. When most companies think about how to speed up growth, generally their first […].
CX Network
AUGUST 29, 2021
The president of operations and CX head at Bajaj Allianz General Insurance Company, India reveals five steps for building customer-centric digital experiences.
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Customer Think
AUGUST 29, 2021
It’s official – shoppers have shifted their technological preferences regarding how they shop and spend money. According to a report, “The Resiliency of Retail in a Changed Landscape,” by IDC and global cloud communications company Infobip, 25% of consumers will only shop at retailers that offer contactless payment options; in addition, 47% said they will […].
The Customer Service Blog
AUGUST 29, 2021
As the hospitality industry tries to make up for the financial losses of the last 18 months, the brilliant investigative reporter Mobeen Azhar explores the concept of ‘staycations’ (the term referring to British people having vacations in the UK, rather than going abroad). In this investigation Mobeen exposes some appalling examples of poor customer service and exploitative pricing in places as far afield as the Lake District, North Yorkshire and Sussex.
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Customer Think
AUGUST 29, 2021
While every organization recognizes the value of business data, there is still a lot of uncertainty and confusion about how to unlock its value to optimize business outcomes. One barrier is simply the sheer volume of customer data from an increasing number of sources; the velocity alone can be overwhelming. Complicating matters is that data […].
Comm100
AUGUST 29, 2021
As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get more in return. Customers expect flexibility across channels and a consistent experience no matter how they reach out. In turn, businesses have adopted omnichannel customer service strategies for engagement. While omnichannel support improves the customer experience, as well as the agent experience, businesses have more to consider when allocating resources
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
AUGUST 29, 2021
Here’s a quick question for you: do you have an accurate idea of your inventory? Can you give a detailed report of the items you currently have in stock within the next hour? The general neglect of inventory management by vendors is quite surprising. And more often than not, this neglect directly or indirectly affects […].
Customer Think
AUGUST 29, 2021
Did you know! • Goldman Sach has estimated the net value of Fintech at 4.7 trillion. • Worldwide 12K Fintech startups have started. • 84% of Americans have been using Fintech regularly since 2016. Fintech is ruling the world and is one of the most promising industries with a CAGR of 23.41%, from 2021 to […].
Customer Think
AUGUST 29, 2021
The smartphone has over 1 billion active users worldwide and markets over 2.5 million apps. Mobile smart devices have changed the way we work. A survey conducted by Bank of America in the United States that 91% say their smartphone is very important, and for 60%, it is more important than their daily coffee. The […].
Customer Think
AUGUST 29, 2021
Yesterday I watched a toad walk across the outdoor side of our kitchen window. Picture it! I wish I had video but it ran so counter to what I have observed toads doing over the past 65 years that I froze. I performed a google search a.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
AUGUST 29, 2021
A pricing survey helps you determine how much people value your product and what they’re willing to pay for it. Instead of guessing what price might be successful based on varying competitor prices or what seems like a fair markup on your product or service, pricing surveys can pinpoint your optimal price based on real […].
Customer Think
AUGUST 29, 2021
Choosing the right piece of software for your business can be tricky. You need to weigh up the pros and cons, consider pricing, and work out how to integrate it into your business processes. When it comes to help desk software, there are some extra considerations. This article will take a look at five of […].
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