Adrian Swinscoe

FEBRUARY 21, 2022

Today’s interview is with Christian Selchau-Hansen, the CEO and co-founder of Formation.ai, a machine learning-powered offer optimization pioneer. Christian joins me to talk about loyalty, personalization, […]. The post The future of personalization and loyalty is dynamic – Interview with Christian Selchau-Hansen of Formation.ai first appeared on Adrian Swinscoe.

Machine Learning 190

Machine Learning 190

Buyer Persona

FEBRUARY 21, 2022

B2B Leaders Must Develop Unified Approaches to Buyer Strategies and Customer-Centricity. Even though the business world is experiencing tumultuous change, B2B’s structure and governance are still very much fragmented. Hierarchy dominates. Functions and departments are represented by an elevator button. Stop at a reception desk of a typical multi-story B2B corporation headquarters, you are likely to be told that the marketing department is on floor 7, sales is on floor 2, operations on

B2B 82

B2B Omnichannel Government Sales 82

Shep Hyken

FEBRUARY 21, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Are Lifelike Digital Humans the Future of Customer Experience? by Rebecca Bellan. (TechCrunch) Soul Machines, a New Zealand-based company that uses CGI, AI and natural language processing to create lifelike digital people who can interact with humans in real time, has raised

Customer Service 65

Customer Service Customer Retention Customer Satisfaction Construction 65

RateMyService

FEBRUARY 21, 2022

Use our conversational style surveys as a more informal and relaxed way to collect feedback We’ve introduced a new feature where your surveys can be visualised as chats within web forms and widgets. Once you’ve built your survey, enable the ‘Chat view’ toggle under ‘Form Options’: Remember to preview your survey, to ensure you’re asking survey questions in a more informal and conversational style.

Customer Experience 52

Customer Experience 52

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MyCustomer Experience

FEBRUARY 21, 2022

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 21st Feb 2022. By Rhys Fisher Editorial Assistant.

CX 52

CX Customer Experience 52

Zonka Feedback

FEBRUARY 21, 2022

You can never overstate the importance of customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction 52