Intercom, Inc.
JULY 17, 2021
Intercomrade Spotlights is a series that features stories of Intercom employees, exploring their careers, interests, experiences, and hopes for the future. Meet Serena Fritsch, Product Engineer at our Dublin office. Serena joined us six years ago and has become an integral part of the engineering team. We chatted to her about why she chose Intercom, her dreams, and her advice for women looking to get into engineering.
Beyond Philosophy
JULY 17, 2021
In a discussion that echoes the age-old chicken vs. egg conversation sentiment, we engaged in a debate. After meeting a fellow Customer Experience proponent on a new social media platform called Clubhouse, we invited author and speaker Stacy Sherman to debate. The topic: Is Customer Experience the new marketing, or is it an entity on its own? Sherman and I have a difference of opinion.
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Customer Think
JULY 17, 2021
Customer experience has never been more important than it is today. Unfortunately, many organizations are missing key ingredients required to elevate their customer experiences. Here are some questions to ask yourself as you consider ways to improve your customer interactions. How do you make customers feel? Maya Angelou once said that people won’t remember what […].
Intercom, Inc.
JULY 17, 2021
Intercomrade Spotlights is a series that features stories of Intercom employees, exploring their careers, interests, experiences, and hopes for the future. Meet Will Sparks, Recruiter at our San Francisco office. Will joined us in 2019 and has been hiring top talent ever since. We chatted to him about why he chose Intercom, his new puppy, and how he paved his own way into his career. .
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Customer Think
JULY 17, 2021
Software as a Service has been a fantastic innovation for Startups. Gone are the days when a new business had to design, test, and implement their own IT applications. One aspect of quality software development has, however, become even more crucial. This is user testing. Why? Because in today’s world of IT self-service, user experience […].
Intercom, Inc.
JULY 17, 2021
Intercomrade Spotlights is a series that features stories of Intercom employees, exploring their careers, passions, experiences, and hopes for the future. Meet Marianne Quiray, Mid-Market Account Executive at our San Francisco office. Marianne joined us in 2017 as a Sales Development Representative. She’s since been promoted twice and won several awards , including #2 Account Executive Globally and #1 Account Executive in NAMER.
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