Customer Think
AUGUST 20, 2021
Is AI driving digital transformation? Or is digital transformation driving the adoption of AI? Are they synergistic, or just getting in the way of each other? Numerous studies show that large organizations are realizing only limited success in digital transformation projects. For example, BCG and McKinsey research have put success rates in the 30% range. […].
Shep Hyken
AUGUST 20, 2021
This week we feature an article by Ray?Blakney, CEO and co-founder of Live Lingua , a renowned online language learning platform. He writes about how companies can secure their current customers’ repeat business. Every entrepreneur knows how important repeat customer business is for the overall success of their enterprises. Rather than spending a ton of money on marketing to try to land new buyers, if you are able to secure loyal, lifelong customers, their repeat business will continually grow y
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Customer Think
AUGUST 20, 2021
B2B voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons to B2C trends. So, what does it mean? Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. […].
Zendesk
AUGUST 20, 2021
Never has the need for practical, accessible healthcare technology been more important. In the ongoing aftermath of COVID-19, healthtech startups around the world are rising to the occasion (and raising huge funding rounds ) to help reimagine the healthcare industry. Here are a few recent examples of healthtech making headlines: Digital healthtech startups raised a record $7.2 billion in VC funding in the first quarter of 2021.
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Customer Think
AUGUST 20, 2021
I’ve written about change and change management several times over the years, especially last year. After all, customer experience management really is (all about) change management. Change is hard. Well, it can be. But it’s especially hard when not ev.
LitmusWorld
AUGUST 20, 2021
Relationship NPS® for B2B Businesses Customer loyalty is something that every business craves. It’s something that’s not easy to gain but quite easy to lose. This is where the Net Promoter System® can aid businesses Read more… Relationship NPS® for B2B Businesses appeared on LitmusWorld.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zonka Feedback
AUGUST 20, 2021
Do you want to enjoy an excellent long-term relationship with your customers? Do you want your customers never to churn and keep giving you a business? This is possible only when you deliver what your customers specifically want and expect from you.
Customer Think
AUGUST 20, 2021
Artificial intelligence and machine learning are seen as an integral part of our lives. Big and small enterprises are using the technology in many fields and are evolving the user experience to great folds. In no time, artificial intelligence is expected to go way above the intellectual capabilities of an average human mind and following […].
MyCustomer Experience
AUGUST 20, 2021
3The customer service industry has always had a very clearly defined set of metrics. These include traditional KPIs such as CSAT, average. 20th Aug 2021. By Megan Neale COO and Co-founder.
Customer Think
AUGUST 20, 2021
Image source Times have changed. Since the turn of the millennium, digital transformation has seen technology take its place at the heart of business and marketing. Integrated systems that combine human intuition with computerized data can now bring new insight and opportunities for growth and success. In today’s competitive market, 55 percent of the businesses […].
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Qualtrics
AUGUST 20, 2021
The disruption of 2020 caused new behaviors, new purchase drivers, and new consumer expectations. We asked a panel of experts for their advice on managing the new challenges of CX for B2B. Hear more answers to the biggest CX for B2B questions: Watch the full webinar on-demand now. First, the good news: the fundamentals of how successful companies thrive with customer experience hasn’t changed, according to James Bampos, Head of B2B CX Solutions Strategy at Qualtrics.
Customer Think
AUGUST 20, 2021
From meeting timelines to staying on budget and involving the right stakeholders, launching a new brand is no easy feat. Add a global pandemic to the mix and the complications are even greater. For companies who take the rebrand plunge, having the right team in place with the right market insights to drive your strategy […].
Customer Think
AUGUST 20, 2021
Have you adjusted to the new normal yet? Of course! But I’m talking about the cloud. Today, the cloud has become the way ahead for businesses looking to be cost-effective, highly scalable, flexible, improve agility and security. But cloud migration can be an overwhelming process, and cloud costs can quickly get out of control. So […].
Customer Think
AUGUST 20, 2021
It’s been nearly 30 years since the first text message was sent. Despite the huge developments in mobile technology since 1992, SMS has remained a constant – a robust and universal way for people and businesses to communicate. Even with the rise of more advanced messaging channels, such as WhatsApp and Messenger, text messages are […].
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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