Mon.Sep 05, 2022

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The Top Gun Effect in Customer Experience

Steven Van Belleghem

Some people like to ascribe its phenomenal success to an extra-long build-up, leading to an intense hype creation. That’s because ‘Top Gun: Maverick’ was scheduled for release in 2019, pushed back to 2020 ( several action scenes needed to be reshot), after which the pandemic hit and it was delayed a further four times before being released May 2022.

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Top 12 Employee Survey Templates [Examples] | Zonka Feedback

Zonka Feedback

Employee satisfaction surveys are critical for gathering information about your company and engaging your employees, as well as providing a forum for them to raise concerns and have their voices heard by management. They are a no-brainer if you want to retain employees, and maintain their emotional and physical well-being, work-life balance, and more.

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10 fantastic examples of the Top Gun effect in CX

Steven Van Belleghem

I firmly believe that the way to be successful in CX, is to make sure that you are fast, easy, and fun. And I think that this Top Gun effect falls in that last category. Now more than ever, having all experienced some challenging times since the pandemic, people are really craving this type of feel good and positiveness. And so I decided to gather 10 cases here of companies that excelled in these domains, offering experiences that may not be life changing or even hyper-efficient, but just plain

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Hooked On Customers: Habits of Legendary Customer-Centric Companies

Doing CX Right

Bob Thompson, Author, and CEO of CustomerThink Corp, explores customer-centric businesses and examines how they execute strategies and outperform competitors. It starts with being 'Hooked On Customers.'. The post Hooked On Customers: Habits of Legendary Customer-Centric Companies appeared first on Doing CX Right.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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5 Top Customer Service Articles of the Week 9-5-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. (CMSWire) We know that customers expect answers to service inquiries within an hour, and they also expect their online experiences to be convenient and fast, with their questions answe

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KPIs or CX: Redefining contact centre success

MyCustomer Experience

For years, the success of contact centre agents has been measured on KPIs such as how many calls they take in a shift or how quickly they. 12th Oct 2022. By Gary Bennett VP UKI/MEA/Northern Europe.

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Breaking the data privacy paradox

MyCustomer Experience

The digital age has given rise to more opportunities for brands to offer personalised experiences than ever before. Take online music and. 10th Oct 2022. By J Cromack Chief Growth Officer.

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Improving the CX of your Business

LitmusWorld

Improving the CX of your Business We love our customers, and we want them to stay loyal to our brand. But CX is no longer just about the “softer” side of doing business. It is Read more… Improving the CX of your Business appeared on LitmusWorld.

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5 Can’t Miss SugarClub Posts from August 2022

SugarCRM

While summer has now come to an end, it’s still full steam ahead for SugarClub! We are here to deliver great content, so you stay tuned with new topics, engage with other fellow users, and find new ways to make the most of your Sugar experience! See how easy it is to let the platform do the work. We don’t want you to miss out on any of the SugarClub first-rate content, so we’ve compiled a few of our favorite August 2022 posts: New Webinar in September — Extend Sugar: Supercharge Your CRM with Ne

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